German Speaking Customer Advisor (Full Time/Part Time)

• Location: Madrid, Spain (100% On-site)
• Project: International Fintech & Banking
• Language Requirements: German (Fluent/Native) & Spanish (B2 Minimum)

The Opportunity Are you a fluent German speaker looking to build a career in the heart of Spain's capital? We are looking for motivated Customer Advisors to join our growing banking project in Madrid. Whether you are seeking a full-time role or flexible part-time hours, this is your chance to join a dynamic, international team in a world-class metropolitan hub.

In this role, you will serve as the primary point of contact for a leading banking institution, helping customers manage their finances and navigate digital platforms with professionalism and precision.

What You'll Do

• Expert Support: Assist German-speaking customers via phone, email, and chat regarding accounts, transactions, and digital banking tools.
• Problem Solving: Identify customer needs and provide accurate, timely solutions.
• Security & Compliance: Maintain high standards of data privacy and adhere to banking protocols to ensure secure transactions.
• Language Integration: Utilize your B2 Spanish skills to navigate internal systems and collaborate with local departments.

Training & Development We ensure you are fully prepared before taking live requests through a comprehensive onboarding program:

• Initial Duration: First 5 weeks
• Schedule: 09:00–15:00 initially, transitioning to your agreed standard schedule
• Content: Deep dive into banking software, financial regulations, and service excellence

Working Hours & Options We offer full-time and flexible part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:

• Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options
• Morning Shift: 07:00–16:00
• Afternoon Shift: 14:00–24:00
• Night Shift: 22:00–07:00

Candidate Profile

• Language Skills: Native or near-native German (C1/C2) and intermediate Spanish (B2 minimum).
• Communication: Exceptional verbal and written communication skills with a customer-centric tone.
• Mindset: A positive, proactive attitude. Prior banking experience is a plus, but not required.
• Residency: Currently based in or willing to relocate to Madrid, with valid EU work authorization.

Compensation & Benefits

• Base Salary: €22,800 gross annual pay (pro-rated for part-time schedules)
• Performance Bonus: Up to €1,200 annual KPI bonus
• Health & Wellness: Comprehensive private health insurance and life insurance
• Career Growth: Clear progression pathways into Team Lead, Quality Analyst, or Trainer roles
• Work Culture: A vibrant, multicultural environment in one of Europe's most dynamic cities

Apply Now Ready to advance your career in Madrid? Submit your application today, and our recruitment team will reach out for an initial screening call.