Dutch Speaking Customer Advisor (Remote in Portugal)

Location: 100% Remote (Anywhere in Portugal)

Position Overview & Corporate Mission

We are actively recruiting fluent Dutch speakers to join a specialized virtual operations team representing a prominent global pioneer in digital payment architecture.

This position offers complete work-from-home flexibility. Whether you prefer the tranquil coastal towns of the Algarve or the dynamic urban atmosphere of Lisbon, you will have the total autonomy to work from any residential address within Portugal. In this role, you will support a leading financial technology corporation dedicated to optimizing and securing online transactions.

As a Digital Financial Solutions Specialist, your role extends far beyond standard customer care. You will serve as a dedicated brand ambassador, providing expert consultations and high-touch support within the rapid-fire ecosystem of digital finance.

Core Responsibilities & Daily Workflow

As a Fintech Support Consultant, your ongoing duties will involve:

• Omnichannel Client Relations: Deliver prompt, high-tier solutions to users via telephone, email correspondence, and real-time text chat platforms.
• Analytical Troubleshooting: Manage complex, sensitive inquiries regarding user profile security, transaction infrastructure, and intricate billing histories.
• Technical Advisory: Guide users through the nuances of our global payment gateway and mobile applications with clear, authoritative instructions.
• Financial Integrity: Oversee sensitive financial cases—such as payment reversals, invoicing discrepancies, and fraud mitigation—with absolute discretion and precision.
• Case Documentation: Maintain meticulous logs of all customer interactions and route critical financial files to the appropriate specialized internal departments.
• Regulatory Alignment: Stay continuously informed on system enhancements and shifting international banking protocols through regular team syncs.

Candidate Requirements & Qualifications

We are looking for high-achieving professionals capable of managing their own home office ecosystem while upholding elite performance metrics.

• Linguistic Credentials: Native or near-native mastery of the Dutch language (C1 level minimum), complemented by professional business English proficiency (B2 level) for internal corporate alignment.
• Geography & Right to Work: Current residency in Portugal (or a firm commitment to relocate independently) paired with valid legal authorization to work within the European Union.
• Self-Management: Exceptional organizational skills and the personal accountability required to thrive in a self-directed, virtual workspace.
• Structured Communication: A highly logical mindset with the ability to articulate complex financial concepts clearly, both verbally and in writing.
• Digital Fluency: Advanced comfort navigating financial technology software, account dashboards, and the broader digital economy.

Premium Benefits & Career Advancement

We supply the infrastructure; you bring the expertise. Our comprehensive remote rewards package includes:

• Geographic Liberty: A permanent, fully virtual career path operating entirely from any region within continental Portugal or its islands.
• Workspace Hardware: All necessary high-end corporate technology—including a dedicated laptop and professional headset—will be dispatched straight to your residence before day one.
• Attractive Remuneration: A dependable fixed base salary enhanced by performance-linked monthly cash incentives.
• Immediate Coverage: Comprehensive private health and life insurance protections active from your initial contract date.
• Professional Development: Ongoing professional coaching paired with transparent pathways to ascend into management, quality assurance, or specialized fintech advisory positions.

Relocation Assistance (For International Applicants)

If you are transitioning to Portugal specifically for this opportunity, our mobility team provides a seamless onboarding framework:

• Sponsored Transit: The company coordinates and fully funds your initial flight itinerary to Portugal.
• Transition Housing: Enjoy company-sponsored, temporary accommodation, giving you a stress-free environment while you secure your permanent local residence.

How to Apply

Ready to launch your remote career in the booming financial technology sector? Click "Apply Now" to submit your updated resume in English and initiate the virtual screening process!