German Speaking Customer Advisor

Are you a German speaker eager to kickstart a career in the fast-paced financial sector? Do you excel in a professional, high-energy office setting? We are seeking German-speaking Customer Advisors to join our prestigious Banking & Financial Services project in the heart of Porto.

This is a full-time, 100% on-site role. If you value face-to-face teamwork, a structured corporate atmosphere, and the social energy of a multicultural workplace, this is the perfect opportunity for you.

The Project: Premium Financial Support

You will represent one of Germany's premier commercial banking institutions. This project is dedicated to providing high-end support for daily banking operations, digital platforms, and general financial inquiries. As a trusted point of contact for German-speaking clients, you will ensure every transaction and request is managed with maximum security and professionalism.

Your Core Responsibilities:

• Banking Assistance: Support clients with inquiries regarding private accounts, credit card management, and online banking portals.
• Transaction Guidance: Help users navigate wire transfers, standing orders, and digital wallet configurations.
• Conflict & Security Resolution: Address critical issues such as lost/stolen cards, unauthorized account activity, and general security protocols.
• Service Expansion: Identify opportunities to introduce customers to banking products or financial services tailored to their specific needs.
• Regulatory Compliance: Maintain strict adherence to European banking laws and GDPR standards to protect client confidentiality.

Candidate Profile

We are looking for polished professionals who prioritize discretion and clear communication.

• Linguistic Skills: Native or C2-level German proficiency, with a minimum of B2-level English.
• Professional Background: Experience in insurance, banking, or high-level customer service is a plus, but not required. We provide world-class, fully paid training.
• Communication Style: A high degree of professionalism, a polite phone manner, and the ability to handle sensitive data.
• Availability: Prepared for a 40-hour work week.
• Location: Must be ready to work 100% on-site at our modern operations hub in Porto.
• Education: Minimum of a high school diploma or equivalent.

Benefits & Career Development

We believe a premium office environment drives premium results. Our package includes:

• Modern Workspace: A state-of-the-art office in Porto featuring contemporary break zones, coffee stations, and an international team culture.
• Relocation Suite (For International Candidates):
  • A private room in a shared, company-provided apartment in Porto.
  • Full reimbursement of your flight to Portugal.
  • Hands-on administrative support (NIF, Social Security, and banking setup).
• Health & Security: Comprehensive private health and life insurance starting on day one.
• Career Trajectory: As one of our largest projects, we offer clear pathways into Senior Advisor, Quality Specialist, and Team Lead positions.
• Stability: A long-term contract within a vital and highly stable global industry.
• Vibrant Social Scene: Frequent team-building events, city tours, and after-work gatherings to help you embrace the Porto lifestyle.

Why Porto?

Porto is regularly celebrated as one of Europe's most desirable destinations. Famous for its iconic bridges, historic wine cellars, and coastal charm, it offers an exceptional quality of life with a very manageable cost of living. By working on-site, you'll be at the center of the action, forming lasting bonds with colleagues from across the globe.