Czech Speaking Customer Advisor (Remote in Portugal)

Are you a tech-savvy problem solver who loves helping people? We are looking for a Czech-speaking Customer Advisor to join our elite support team. In this role, you won't just be answering phones; you will be the human connection for users of one of the world's most iconic and innovative technology ecosystems.

As a Remote Advisor, you are the face (and voice) of the brand. You will assist customers with everything from setting up their new high-end devices to troubleshooting software issues and managing account security. We value empathy as much as technical skill—if you can turn a frustrated caller into a loyal fan, you belong here.

Key Responsibilities

• Customer Excellence: Provide world-class support via phone, chat, and email to Czech-speaking customers.
• Technical Troubleshooting: Guide users through step-by-step solutions for hardware, software, and digital service inquiries (e.g., cloud storage, media subscriptions, and device syncing).
• Relationship Building: Listen actively to understand customer needs, showing empathy and patience while maintaining a professional and friendly tone.
• Problem Ownership: Manage your own "case-load," ensuring follow-ups are completed and complex issues are escalated to the right departments when necessary.
• Data Accuracy: Accurately document all customer interactions in our internal CRM system to ensure a seamless experience for the user.

What We Are Looking For

• Language Mastery: You must be native or C2 level in Czech with a strong command of English (B2/C1) for training materials and internal communication.
• Tech Enthusiasm: You don't need to be a computer scientist, but you should be comfortable navigating smartphones, tablets, and various OS environments.
• Remote Readiness: You have a quiet, dedicated workspace and a reliable, high-speed internet connection.
• Soft Skills: You are a natural "people person" with excellent communication skills and a positive attitude.
• Experience: Prior experience in customer service or tech support is a plus, but it is not a requirement. We provide comprehensive, paid training to set you up for success.

Requirements (Non-Negotiable)

• Residency: You must currently live in Portugal and possess a valid NIF and work permit (if applicable).

• Availability: Flexible to work in shifts, including some weekends or holidays, within the service operating hours.

Why Join Us?

• Work from Anywhere: Enjoy the flexibility of a 100% remote role while living in beautiful Portugal.

• World-Class Training: A robust, paid onboarding program that teaches you everything you need to know about the products and tools.
• Competitive Package: Base salary + monthly performance bonuses + meal allowance.
• Career Growth: We promote from within. Today's Advisor is tomorrow's Team Lead or Subject Matter Expert.
• Equipment Provided: We will ship all the high-tech equipment you need to perform your role at the highest level.