French Speaking Customer Advisor (on-site)

Are you a great communicator who loves the energy of a big city? We are looking for French-speaking Customer Advisors to join our lively team in the heart of Lisbon.

In this role, you do more than just answer phones; you will represent a leading Global Payment Solutions provider. You will help businesses and individuals manage their digital transactions, making sure their financial experience is smooth, safe, and successful.

Your Responsibilities

• Expert Help: Support French-speaking customers via phone, email, and chat with payment questions, account issues, and technical troubleshooting.
• Problem Solving: Look into and fix problems with transactions, billing errors, and account security while being helpful and accurate.
• Security Focus: Follow strict rules for data privacy and fraud prevention to keep every transaction safe.
• Customer Support: Act as the link between users and the technical team, sharing feedback to help improve the payment platform.
• Efficiency: Handle several tasks at once in a fast-paced environment while staying professional and friendly.

Who We Are Looking For

• Language Skills: You are fluent or native in French and have a strong command of English (B2 level) for team meetings and training.
• Tech-Savvy: You are comfortable using several digital tools and software programs at the same time.
• Helpful Mindset: You enjoy helping people and can stay calm and professional even when it's busy.
• Experience: You don't need a background in finance or customer service to apply. We provide full, paid training to teach you everything!
• Location: You already live in Lisbon or are ready to move to this beautiful capital city.

Pay & Benefits

We offer a stable and attractive package to reward your hard work:

• Base Salary: €930 gross per month, paid 14 times per year.
• Attendance Bonus: An extra €65 monthly bonus for being reliable and on time.
• Meal Allowance: €7.63 per work day (paid tax-free on a meal card).
• Career Growth: Clear paths to be promoted into Team Lead, Quality Analyst, or Trainer roles.

Relocation Support (For People Moving to Portugal)

Moving to a new country is a big step, so we make it simple:

• Free Housing: A private room in a high-quality shared apartment (we pay the rent and utilities).
• Travel Help: We pay you back for your flight and pick you up from the airport.
• Settling In: Hands-on help with your local paperwork (NIF, Social Security, and Healthcare setup).

Why Lisbon?

Lisbon offers a mix of historic beauty, great nightlife, and a growing tech industry. Whether you want to go surfing on the weekends or enjoy the local food by the river, your life outside of work will be just as exciting as your new career.