German Speaking Customer Advisor (on-site)

Do you have a strong command of the German language and a talent for high-level client relations? We are looking for energetic, solution-oriented professionals to join our Premier Online Retail Division in the prestigious coastal area of Umhlanga.

In this role, you will act as the key strategic link for a world-famous e-commerce leader, ensuring every customer enjoys a smooth, world-class experience. This is a perfect opportunity to grow your career within South Africa's most dynamic international business environment.

Your Mission: Strategic Retail Solutions

This is a full-time, on-site role at our modern Umhlanga headquarters. You will join a multicultural team dedicated to supporting the German-speaking (DACH) market. Whether you are an experienced pro or a motivated newcomer, we provide the expert training you need to succeed.

• Multi-Channel Support: Manage complex inquiries via phone, email, and live chat regarding orders, global shipping, and payments.
• Problem Solving: Focus on resolving issues during the first contact by analyzing and fixing service errors to keep customers happy.
• Product Expertise: Stay up to date on retail trends and platform updates to provide expert advice to our users.
• Data Accuracy: Keep detailed records of every interaction in our CRM system to help improve the overall customer journey.
• Brand Ambassador: Act as the face of the brand, maintaining a professional and friendly tone in every conversation.

What We're Looking For

We want resourceful communicators who can handle digital tools with speed and accuracy.

• Language Skills: Professional fluency in both German (B2) and English (B2), with strong written and verbal skills.
• Education: A Matric/Grade 12 certificate or an equivalent high school qualification.
• Background: Experience in hospitality, retail, or business services is a plus, but we value a proactive mindset above all else.
• Tech Savvy: Comfortable using multiple digital systems and professional software at once.
• Personal Skills: High emotional intelligence, great listening skills, and the maturity to work in a fast-paced environment.

Benefits & Relocation Support

We've designed a stress-free transition to the coast to make starting your new job as easy as possible.

Relocation Package (National & International)

• Travel & Housing: We pay for your one-way flight to Durban and provide 20 days of premium accommodation when you arrive.
• Paperwork: Full support with work permits and legal documents for eligible international hires.

Salary & Wellness

• Pay: A market-leading base salary plus special language bonuses and performance incentives.
• Coverage: Full Health and Life Insurance for all permanent employees.
• Career Growth: We promote from within, offering leadership coaching and international career paths.
• The Office: Work in a high-tech hub just minutes away from the beach and the Gateway shopping precinct.

Our Commitment to Diversity

We are an equal-opportunity employer. We believe diversity makes us stronger and are dedicated to a workplace where everyone is respected and empowered to succeed, no matter their background.