Italian Speaking Customer Advisor (On-site in Lisbon)

Are you fluent in Italian and prepared to trade your routine for the sun-drenched hills and Atlantic breezes of Lisbon? We are headhunting enthusiastic, people-oriented professionals to join our elite international collective.

In this capacity, you will spearhead a high-profile project for a world-leading search engine. Serving as a vital digital navigator, you will empower millions of users to master the online landscape while you immerse yourself in the culture of one of Europe's most iconic coastal capitals.

THE OPPORTUNITY: ARCHITECTING USER EXCELLENCE

As a Customer Advisor, you transcend traditional support to become the primary strategic liaison for the Italian-speaking community. Your mandate is to deliver efficient, high-fidelity solutions that ensure every user maximizes the potential of the world's most powerful search ecosystem.

• Multichannel Engagement: Orchestrate high-level interactions via Voice, Email, and Live Chat to resolve inquiries regarding platform features and digital architectures.
• Technical Troubleshooting: Act as a digital specialist to diagnose and resolve account friction points or systemic glitches with clinical precision.
• User Optimization: Consult with users on effective platform navigation and provide critical feedback to engineering teams to facilitate product evolution.
• Professional Standards: Uphold the prestige of a global titan by meeting rigorous quality benchmarks and performance KPIs.

THE IDEAL PROFILE: ANALYTICAL & EMPATHETIC

We value raw potential and interpersonal intelligence. We provide a comprehensive, fully subsidized professional academy to ensure your mastery from day one.

• Linguistic Authority: Native or near-native mastery of Italian is mandatory, complemented by a robust English (B2) proficiency for internal global synchronization.
• Communication Mastery: You possess the rhetorical skill to distill complex digital concepts into simple, professional, and helpful advice.
• Technological Curiosity: A genuine interest in search engine mechanics and a high degree of comfort navigating diverse digital platforms.
• Operational Agility: A proactive, "can-do" attitude and the resilience to thrive in a high-energy, multicultural environment.

EXECUTIVE REWARDS & LIFESTYLE BENEFITS

We have engineered a financial and support framework designed to provide total peace of mind as you enjoy the Lisbon lifestyle:

• Guaranteed Remuneration: A base salary of €1,000 Gross/month, distributed over 14 payments per annum (inclusive of mandatory Summer and Christmas bonuses).
• Performance Incentives: Monthly KPI-linked bonuses of up to €120 based on operational excellence.
• Meal Subsidy: €7.63 per working day, delivered via a convenient, high-utility meal card.
• Holistic Protection: Comprehensive Private Health and Life Insurance effective from your initial date of tenure.
• Relocation Concierge: For those moving from abroad, we provide a private room in a high-quality company apartment and hands-on assistance with local bureaucracy (NIF, Social Security).

OPERATIONAL STRUCTURE & CULTURE

• Standard Week: A steady 40-hour professional commitment.
• Shift Framework: Rotative shifts scheduled Monday to Sunday, between 08:00 and 20:00 (Ensuring your evenings are free for Lisbon's vibrant social scene).
• The Hub: 100% On-site at our modern, high-tech headquarters in the heart of the city.
• Career Velocity: We prioritize internal mobility; we offer transparent pathways into Management, Quality Assurance, or Corporate Training.

Ready to start your journey? Embrace the Portuguese dream while representing a global industry leader. Submit your CV today and join our world-class team in Lisbon.