German Speaking Customer Advisor (Hybrid)

Position SummaryAs part of our expanding international presence, we are seeking a client-oriented professional with fluent or near-fluent German language skills to join our team in Bucharest. In this full-time, permanent role, you will act as the primary point of contact for our German-speaking clientele, delivering exceptional service, resolving inquiries, and promoting high customer satisfaction. The role follows a hybrid work structure, combining in-person collaboration in our District 4 office early in the week with remote work during the remaining days.

Role Specifications

• Work Location: District 4, Bucharest, Romania (City Offices facility, Şoseaua Olteniței 2, situated right at the Eroii Revoluției Metro Station).
  
• Work Arrangement: 3 days in-office (Monday–Wednesday) / 2 days work-from-home (Thursday–Friday).
  
• Operating Hours: Standard weekday schedule (Monday–Friday, 09:00–18:00).
  
• Employment Contract: Permanent, full-time.
  

Primary Duties

• Customer Interaction: Handle incoming calls, emails, and chat messages in clear, articulate German.
  
• Issue Resolution: Diagnose and solve client problems promptly to maximize initial-contact resolution rates.
  
• Record Maintenance: Accurately enter call notes, client updates, and service requests into the CRM database.
  
• Team Collaboration: Coordinate with technical departments and escalation teams to address complex client issues.
  
• Service Expansion: Identify appropriate opportunities to offer product add-ons and valuable service enhancements.
  
• Ongoing Learning: Stay informed on updated operating guidelines, software releases, and corporate policies.
  

Applicant Requirements

• Languages: C1/C2 fluent German (written and verbal), along with practical working English (B2 level or higher) for internal collaboration.
  
• Communication: Strong active listening abilities paired with clear, professional speaking and writing skills.
  
• Technical Proficiency: Comfortable using standard desktop tools (e.g., Microsoft Office) and able to learn proprietary platforms quickly.
  
• Mindset: Patient, empathetic, and solution-focused during challenging interactions.
  
• Commute Capability: Able to work full business shifts and commute to the Eroii Revoluției site 3 days per week.
  

Training & Onboarding

• Length: 1 week of foundational instruction.
  
• Schedule: Monday–Friday, 10:00–17:00.
  
• Content: Guided instruction by dedicated trainers covering proprietary tools, service workflows, product features, and simulated customer calls.
  

Compensation & Financial Perks

• Base Net Earnings: 5,569 RON net monthly.
  
• Remote Stipend: 400 RON net monthly (to assist with transit and home office expenses).
  
• Combined Fixed Income: 5,969 RON net monthly.
  
• Variable Rewards:
  
  • Meal Allowance: 25 RON per worked day, issued via a Pluxee card.
    
  • Quality Bonuses: Performance incentives linked to CSAT metrics and operational targets.
    
  • Sales Incentives: Extra earnings for successful product cross-sells and upgrades.
    
  • Overtime Premium: 25% extra pay for occasional weekend shifts or supplementary hours.
    

Company Benefits

• Annual Leave: 21 days of paid vacation per year.
  
• Medical Plan: Private healthcare coverage through Medicover Clinique (includes routine visits, specialist consultations, and lab tests).
  
• Accessible Office: Contemporary work environment located immediately adjacent to Eroii Revoluției transit hubs.
  
• Work-Life Integration: Predictable hybrid cadence supporting on-site teamwork early in the week and quiet focus time at home later in the week.
  
• Growth Pathways: Opportunities to progress into roles such as QA Analyst, Corporate Trainer, Team Leader, or Account Manager.