German Speaking Customer Success Account Manager (Hybrid)

Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages Required: Professional fluency in German (C1) and English (C1)

Salary Package: €40,000 – €50,000 base + yearly incentive bonus

We are an expanding, technology-driven scale-up (101–500 team members) pioneering software products designed for web accessibility. In this pivotal role as an Enterprise Customer Success Manager, you will directly steer organization growth by building high-value client relationships, driving platform adoption, and championing long-term retention across key corporate accounts.

Primary Responsibilities

• Strategic Account Leadership: Take full ownership of key enterprise accounts, nurturing trust-based relationships with executive decision-makers.
• Proactive Client Growth: Uncover and drive expansion opportunities (up-selling and cross-selling) in close synergy with Enterprise Sales and Product teams.
• Full-Lifecycle Ownership: Direct seamless client onboarding, continuous product adoption, and end-to-end contract renewals.
• Data-Driven Success Reviews: Lead regular operational and strategic business reviews to demonstrate measurable value and continuous return on investment.
• Risk Prevention & Retention: Identify early churn indicators and implement targeted retention strategies to keep account health high.
• Cross-Departmental Synergy: Serve as the primary bridge connecting corporate clients with internal technical, product, and revenue operations.

Professional Requirements & Qualifications

Essential Criteria

• Proven Track Record: Demonstrated experience in Account Management or Enterprise Customer Success within a fast-moving scale-up or tech start-up.
• Bilingual Proficiency: Exceptional spoken and written skills in both German (C1) and English (C1).
• CRM Mastery: Practical experience working with modern customer management software (preferably HubSpot).
• Strategic Skillset: Excellent analytical thinking, strong negotiation capabilities, and a structured, self-directed work style.

Bonus Qualifications

• Skills in additional European languages.

Core Personal Attributes

• Strategic Challenger: Comfortable challenging client assumptions to advise on best practices.
• High Drive: Ambitious, proactive, and capable of navigating complex corporate structures.
• Collaborative: Thrives when working closely alongside interdisciplinary product and sales units.

Key Offerings & Perks

• Competitive Pay: Base salary ranging from €40,000 to €50,000 gross p.a., augmented by an annual bonus structure and 30 days of annual leave.
• High Visibility: A high-impact position offering significant autonomy, direct influence on business outcomes, and clear career growth.
• Balanced Schedule: Flexible working hours and predictable scheduling supported by a hybrid model (up to 1 home-office day per week) and zero travel requirements.
• Purpose-Driven Work: Join a mission-driven environment dedicated to building a fully inclusive digital world.