German Speaking Customer Advisor (On-site in Porto)

Are you ready to use your language skills in one of Europe's most beautiful coastal cities? We are looking for helpful and detail-oriented German speakers to join our international German-Speaking Banking Support Team in Porto, Portugal.

In this role, you will represent a world-leading bank. Your job is highly human-focused: solving problems, building trust, and ensuring every customer has a smooth banking experience.

Your Mission & Tasks

In this position, you will serve as a trusted support specialist, ensuring that international banking clients receive secure, top-tier assistance for their financial needs.

• Customer Support: Help customers via phone and email with account management, online banking tools, and general financial services.
• Problem Solving: Identify what the client needs, break down complex questions, and provide quick, high-quality solutions or forward the case to the right specialist.
• Security & Compliance: Ensure every conversation follows the strict safety and legal rules required in international banking.
• Digital Tools: Use advanced company software to keep perfect records and maintain an accurate history for every customer.

What We Are Looking For

We want an adaptable, client-focused professional who can deliver empathetic care while managing financial inquiries.

Minimum Requirements:

• Language Skills: Near-native or fluent German (C1/C2 level), plus a good command of English (B2 level).
• People Skills: Naturally good with people, with the ability to stay professional while making complex financial ideas easy to understand.
• Fast Learner: Able to thrive in a fast-paced environment and genuinely interested in learning new software and banking processes.
• Experience: No previous finance or customer service experience is required! We provide fully paid, professional training to ensure your success.

Benefits and Workplace Culture

We offer an exceptional corporate environment designed to support your lifestyle and professional aspirations:

• Competitive Pay: A monthly salary package built for a comfortable and stable life in Portugal.
• Full Insurance: Complete health and life insurance starting from your very first day.
• Career Growth: We believe in promoting from within; most of our Managers and Quality Analysts started in this exact role.
• Modern Office: Work on-site in a high-tech facility equipped with the latest tools and innovation zones.
• Social Life: Join a diverse team with regular company parties, sports tournaments, and language exchange groups.

Relocation Support (Moving to Portugal)

If you are moving to Porto from another region or country, we ensure a smooth arrival with a comprehensive relocation package:

• Guaranteed Housing: Get a private room in a high-quality, company-managed apartment from the day you arrive.
• Paid Travel: We will fully pay you back for your flight to Porto.
• Paperwork Help: Personal, hands-on help with local tax (NIF) and social security numbers so your move is completely stress-free.

How to Apply

If you are thrilled about the prospect of taking your language skills to the coast and redefining your career path, select Apply Now and send over your current CV written in English!