Dutch Speaking Customer Experience Specialist (on-site)

Location: Lisbon, Portugal (100% On-Site)

Vital Eligibility Reminder: This selection process operates strictly on a local recruitment basis. No international relocation packages, travel stipends, or housing allowances are available. Candidates applying from abroad must manage and finance their own migration, visas, and local accommodations independently.

Position Overview & Project Framework

Do you possess fluent Dutch language capabilities and wish to establish a rewarding professional path in one of Europe's most energetic, coastal capital cities?

Our expanding international operations center in Lisbon, Portugal, is currently interviewing motivated Dutch-Speaking Customer Experience Specialists. In this capacity, you will step into the role of brand ambassador for a globally recognized industry giant specializing in premium consumer electronics and household appliances, ensuring their consumer base receives elite support.

Work Format: This is a 100% on-site role operating out of our contemporary, centrally located corporate office in Lisbon.

Core Responsibilities & Daily Workflow

As a Customer Operations Consultant, your mission is to transform standard technical inquiries into positive, long-term brand moments:

• Omnichannel Support: Professionally manage incoming requests from Dutch-speaking consumers across phone networks, email systems, and live web-chat modules regarding product specifications, warranty parameters, delivery logistics, device initialization, and corporate orders.
• Technical Troubleshooting: Attentively analyze customer concerns regarding home appliances and smart tech, isolate the root technical glitch, offer straightforward resolutions, or coordinate directly with our engineering and repair network.
• Data Integrity & CRM Upkeep: Log and track all communications, consumer feedback, and ticket resolutions accurately within our CRM platform to preserve flawless case tracking.
• Continuous Professional Up-skilling: Participate in regular, fully compensated training programs to stay aligned with recent item releases, digital tools, and advanced customer service practices.

Candidate Profile: Capabilities & Prerequisites

We prioritize an optimistic mindset, emotional intelligence, and clear interpersonal communication abilities over strict industry tenure.

Essential Criteria

• Linguistic Skills: Native or near-native mastery (C1/C2 level) of the Dutch language (written and verbal), paired with a solid business proficiency (B2 level) in English for internal operations.
• Geographic Status: Currently residing in Lisbon, or entirely prepared and legally authorized to independently move to Portugal.
• Interaction Style: Outstanding spoken and written communication talents, characterized by a patient, resolution-driven, and customer-first mindset.
• Digital Literacy: High comfort level working on computers, multitasking across various software applications, and quickly adapting to new digital platforms.

Preferred Extras (Optional assets)

• Previous employment history in contact centers, customer care, retail storefronts, hospitality, or technical helpdesks.
• A natural curiosity about smart home ecosystems, personal electronics, or contemporary kitchen and home appliances.

Hours & Work Schedule

• Structure: Full-time contract consisting of 5 days per week, 8 hours per day.
• Operational Shift: Rotating rosters scheduled entirely within a daytime window of 07:00 to 17:00.
• Work-Life Balance: Benefit from a predictable daytime routine that keeps your late afternoons and evenings completely open for Lisbon's coastal beaches, cultural hotspots, and nightlife scenery.

Financial Package & Corporate Benefits

We provide a highly competitive financial structure designed to offer economic security while rewarding your daily performance targets:

• Base Income: €1,400 gross monthly, distributed 14 times per year (inclusive of standard Portuguese summer and Christmas salary distributions).
• Linguistic Premium: An additional €150 monthly bonus specifically for utilizing your specialized Dutch language skills.
• Performance Incentives: Up to €100 per month in KPI rewards, linked directly to quality and efficiency benchmarks.
• Food Allowance: €7 per active workday (providing roughly €140 to €150 extra net cash each month).
• Immediate Protection: Robust private health and life insurance policies active from your initial contract date.
• Career Evolution: Well-defined avenues for quick career growth. We favor internal staff when promoting for Team Leader, Quality Assurance, and Corporate Trainer positions.
• Corporate Environment: A vibrant, diverse workspace complete with team bonding activities, cultural celebrations, and a highly collaborative leadership group.

How to Apply

If you are eager to advance your professional journey while embracing life in sun-drenched Lisbon, select Apply Now and forward your English-language CV today!