German Speaking Travel Agent (Remote in Greece)

Please Note: This role is entirely remote (100% work-from-home) and requires your permanent residence to be located within Greece.

Channel your passion for the hospitality industry into a rewarding career in global tourism! This is your chance to kickstart an exciting professional path in Greece. We are actively recruiting enthusiastic, service-minded German-Speaking Guest Relations Consultants to join our dynamic, diverse virtual team.

In this role, you will be the face of a market-leading international online travel platform. Working from the comfort of your home office, you will serve as the essential link between global travelers and property hosts, resolving issues and making sure every vacation goes exactly according to plan.

Core Daily Operations

As an integral part of our German-speaking support team, you will handle incoming inquiries via phone, email, and live chat. Your day-to-day responsibilities will include:

• Itinerary Management: Helping travelers manage their bookings, including processing new reservations, modifications, cancellations, and special requests.
• Billing & Policy Queries: Managing refund requests, resolving invoice discrepancies, and explaining booking conditions with an empathetic and professional demeanor.
• B2B Partner Support: Assisting accommodation hosts with system troubleshooting, rate modifications, and live room availability updates.
• Digital Support: Guiding users through the platform's website functionalities, account settings, and mobile application.
• Data Logging: Maintaining accurate, detailed records of customer interactions and solutions within our centralized CRM system.

Candidate Profile

We are looking for a compassionate, team-oriented, and tech-savvy professional who loves tourism, excels at independent work, and thrives on solving problems in a fast-paced setting.

Minimum Requirements

• Language Skills: Native or bilingual fluency in written and spoken German, combined with a solid command of English (B2 level or higher) for internal systems and team collaboration.
• Work Eligibility: A valid EU passport or an unrestricted, legal authorization to work in Greece.
• Technical Agility: The ability to multitask across various software applications, navigate databases, and quickly master new digital tools.
• Interpersonal Skills: Exceptional active listening abilities, natural empathy, and a strong collaborative mindset.
• Professional Background: Prior experience in hospitality, customer service, front-desk positions, or tourism is helpful but not mandatory. We provide an extensive, fully paid virtual training program!

Compensation & Financial Benefits

We offer a stable, legally secure compensation package designed to reward your performance:

• Base Salary: €1,380 Gross per month.
• 14-Month Salary Structure: In full compliance with Greek labor laws, your annual pay is distributed across 14 installments instead of 12, providing extra payouts during the Christmas, Easter, and summer holiday periods.
• Performance Incentives: Monthly bonuses tied to your quality scores and key performance indicators (KPIs).
• Meal Allowances: Monthly food stipends provided via digital meal vouchers.

Comprehensive Relocation Package (For Moves to Greece)

If you are moving to Greece to step into this remote position, we provide a seamless transition framework to remove the stress of relocating:

• Flight Reimbursement: Full coverage for your initial plane ticket to Greece.
• Temporary Lodging: Four weeks of company-funded Airbnb accommodation upon arrival, giving you plenty of time to find your permanent home.
• Administrative Setup: Direct, hands-on assistance with navigating local bureaucracy, including obtaining your tax number (AFM), social security registration, and opening a Greek bank account.

Perks & Career Advancement

We foster an engaging digital workplace designed to boost both your lifestyle and your career goals:

• Remote Work Support: Comprehensive assistance to set up your home office, alongside virtual team-building events to keep you connected with colleagues.
• Paid Training: A structured onboarding academy where you are fully compensated from your very first day.
• Health & Wellness: Private medical and life insurance plans to supplement the national healthcare framework.
• Internal Growth: Clear promotional pathways into advanced corporate roles, such as Team Supervisor, Quality Analyst, Operations Manager, or Technical Trainer.
• Exclusive Discounts: Special staff rates on international travel platforms, local leisure activities, and wellness initiatives.
• Global Network: A welcoming, inclusive company culture made up of travel enthusiasts from all across Europe.

How to Apply

If you are ready to merge your passion for international hospitality with the flexibility of a work-from-home lifestyle, we would love to connect with you.

Click Apply Now to send us your updated resume in English!