German Speaking Customer Advisor (on-site)

Please note that this position is open exclusively to candidates who are already living in Malta. No relocation or visa sponsorship assistance is provided for this role.

Are you a fluent German speaker with an authentic passion for tourism? Do you have a natural talent for providing exceptional customer support? If you currently reside in Malta and are searching for your next professional milestone, this is your chance to join an elite global team right here in the Mediterranean.

In this role as a German-Speaking Travel Consultant, you will be instrumental in ensuring seamless, stress-free journeys for our clients. You will become part of a vibrant, inclusive, and encouraging team, assisting travelers across multiple channels, including telephone, email, and live chat. This position is ideal for a proactive problem-solver who excels in high-energy settings and truly enjoys helping people explore the world.

Responsibilities: Your Daily Impact

As the primary contact for our German-speaking passengers, you will deliver vital support, empathy, and professional direction.

• Customer Service Excellence: Provide polite, high-quality, and professional assistance via phone, email, chat, and social media. You will address a diverse range of queries—from basic questions to intricate travel plans—while keeping a positive, supportive attitude.
• Bookings & Modifications: Guide passengers through new flight reservations, as well as handling itinerary changes, cancellations, and complex rescheduling demands with sharp attention to detail.
• Travel Expertise & Guidance: Deliver up-to-date information regarding destinations, travel advisories, and international visa or customs rules, acting as a reliable anchor for travelers.
• Issue Resolution: Troubleshoot and fix real-time travel complications to safeguard a smooth passenger experience. This involves managing ticketing errors, baggage claims, and special on-board requests.
• Internal Collaboration: Coordinate closely with internal teams, such as airport ground operations and flight scheduling crews, to escalate complex cases and find swift solutions.
• Accurate Documentation: Keep precise, thorough, and compliant summaries of all customer touchpoints, feedback, and resolutions within our CRM platform.
• Continuous Learning: Keep pace with changing global transit rules, airline guidelines, and broader industry trends to offer the most accurate assistance.

Schedule & Work Environment

• Hours: Full-time, 40 hours per week.
• Shifts: Rotational roster basis, Monday through Sunday, between 07:00 and 19:00.
• Roster: Benefit from a structured schedule featuring 2 days off each week, giving you ample time to appreciate the Maltese lifestyle.

Compensation and Benefits: Your Rewards

We believe in celebrating dedication and hard work. We provide a structured, competitive compensation path designed to reward your performance and tenure over time.

Gross Monthly Salary Progression:

• 1st Month (Training Period): €885.40
• Months 2 to 6 (Probationary Period): €1,425.60
• From the 7th Month (Post-Probation): €1,596.00
• Month 13+ (After One Year): You will receive an increased base salary tier, along with a performance-related bonus of €1,540.00.

Additional Financial Incentives:

• Language Allowance: Up to €3,000 annually, divided into your monthly paychecks to reward your C1/C2 German proficiency.
• Performance Bonuses: Up to €2,000 per year, connected directly to meeting specific customer satisfaction (CSAT) and quality targets.

Perks & Career Progression:

• Rapid Career Growth: We invest heavily in your professional future. Clear internal advancement tracks and leadership opportunities become accessible after just 6 months on the team.
• Health & Peace of Mind: Full private medical and life insurance plans to ensure complete security for you and your loved ones.
• On-Site Facilities: Enjoy access to our subsidized company cafeteria, discounted gym packages, and complimentary employee parking at our Mosta site.
• Community Culture: Participate in monthly corporate events, team social activities, and a variety of exclusive staff discounts.

Working in Mosta, Malta

Our office is centrally situated in Mosta, a lively, bustling town renowned for its iconic Rotunda dome. Perfectly balancing traditional Maltese heritage with modern business amenities, Mosta offers straightforward commuting options from anywhere on the island. This role provides an excellent framework to advance your career with a global brand while continuing to savor the warm Mediterranean lifestyle.