Italian Speaking Customer Advisor (With Relocation Package)

Are you a fluent Italian speaker dreaming of a professional refresh in one of the world's most iconic coastal cities? We are headhunting vibrant, motivated individuals to join our elite multicultural hub in Lisbon, Portugal.

In this capacity, you will represent a top-tier global search engine, serving as a vital navigator for its Italian-speaking audience. This isn't just a career move—it's an invitation to immerse yourself in the legendary sunshine, rich history, and laid-back Mediterranean lifestyle of the Portuguese capital.

THE MISSION: ARCHITECTING USER EXCELLENCE

As a Customer Success Advisor, you transcend traditional support to become the essential link between a global tech titan and its users. Your mandate is to transform every inquiry into a positive, high-fidelity experience through expert guidance and empathetic problem-solving.

• Omnichannel Engagement: Support users via Voice, Email, and Live Chat, acting as a subject matter expert on search tools and digital architectures.
• Analytical Resolution: Identify and deconstruct technical hurdles or account complexities with clinical precision and speed.
• Product Advocacy: Empower users to maximize the platform's potential and relay valuable field insights to developers to facilitate product evolution.
• Operational Quality: Uphold the high standards of a global tech leader by consistently achieving key performance targets and quality metrics.

THE IDEAL PROFILE: ANALYTICAL RIGOR & EMPATHY

We prioritize potential over deep history. Whether you are a seasoned service professional or looking to pivot into the tech industry, we provide full-scale, subsidized training to ensure your technical mastery.

• Linguistic Authority: Native or near-native mastery of Italian is mandatory, complemented by a solid English (B2) proficiency for internal global collaboration.
• Natural Communicator: You possess the rhetorical skill to explain technical concepts in a warm, professional, and accessible manner.
• Digital Native: A natural curiosity for technology and a fundamental understanding of the digital landscape.
• Dynamic Spirit: You thrive in high-energy environments and appreciate the variety of a rotative professional schedule.

REWARDS & LIFESTYLE PACKAGE

We have engineered a comprehensive financial and benefits structure designed to help you settle comfortably and enjoy your new life in Portugal:

• Guaranteed Remuneration: A base salary of €1,000 Gross/month, issued 14 times per annum (inclusive of summer and winter bonuses).
• Performance Incentives: Monthly bonuses of up to €120 for achieving excellence in quality and efficiency goals.
• Daily Stipend: A meal allowance of €7.63 per day worked, delivered via a dedicated, high-utility card.
• Holistic Well-being: Comprehensive Health and Life Insurance coverage effective from your first day of tenure.
• Relocation Concierge: For those moving from abroad, we provide a private room in a company-managed apartment and handle all local bureaucracy (NIF and Social Security).

THE LOGISTICS: BALANCE & GROWTH

• Work Week: A steady 40-hour commitment (5 days a week, 8 hours per day).
• Operational Window: Rotative schedules Monday to Sunday, between 08:00 AM and 08:00 PM (Ensuring your evenings are free for Lisbon's social scene).
• The Hub: Join us 100% on-site at our modern, collaborative office located in the heart of Lisbon.
• Career Velocity: We champion internal mobility. Many of our current managers and specialists began their journey in this exact role.

Ready to take the leap? Your Portuguese adventure is just one click away. Submit your updated CV today and join a world-class team in the sunniest city in Europe!