Dutch Speaking Customer Advisor (Remote in Portugal)

Are you a disciplined problem-solver who pays close attention to detail? We are looking for fluent Dutch speakers to join a specialized team representing a world leader in online payment technology.

This is a 100% work-from-home career. Whether you prefer the quiet beaches of the Algarve or the busy energy of Lisbon, you have the freedom to work from anywhere in Portugal while helping to manage digital transactions for a top fintech company.

Your Mission: Payment Solutions Expert

In this role, you do more than just answer questions. You act as a brand ambassador, providing expert advice in the fast-moving world of digital finance.

• Multi-Channel Support: Provide fast, high-quality solutions to customers via phone, email, and live chat.
• Smart Problem-Solving: Handle complex questions about account security, payment setups, and detailed transaction histories.
• Tech Guidance: Help users learn how to use the payment platform and mobile app with clear, expert advice.
• Financial Accuracy: Manage sensitive issues—like refunds, billing errors, and fraud prevention—with total honesty and care.
• Record Keeping: Keep accurate notes on all cases and send high-priority financial files to the right specialized teams.
• Staying Updated: Keep up with the latest platform updates and international banking rules.

Who We Are Looking For: Independent & Precise

We want high-performing professionals who can manage their own virtual office while meeting world-class service standards.

• Language Skills: Native or near-native Dutch (C1 level), plus professional English (B2 level) for talking with your team.
• Location: You must live in Portugal (or be ready to move there) and have the legal right to work in the EU.
• Self-Discipline: You are highly organized and can work effectively without someone watching over your shoulder.
• Strong Communication: You have an analytical mind and can explain things clearly in writing and when speaking.
• Digital Skills: You are very comfortable using financial software and navigating the online economy.

Premium Benefits & Career Growth

We provide the tools; you provide the talent.

• Total Freedom: A permanent, 100% remote job that you can do from anywhere within Portugal.
• Home Office Gear: We ship a high-quality tech kit—including a laptop and headset—directly to your home.
• Competitive Pay: A stable base salary plus monthly bonuses based on your performance.
• Full Insurance: Private health and life insurance that starts on your very first day.
• Moving Up: Ongoing coaching and clear paths to move into leadership or specialized fintech roles.

Moving Support (For People Outside Portugal)

If you are moving to Portugal for this job, we make sure the transition is easy:

• Travel: We organize and pay for your flight to Portugal.
• Initial Housing: We provide temporary company-sponsored housing so you can look for a permanent home without any stress.