German Speaking Customer Advisor (on-site)

Please note that this position is open exclusively to candidates who currently reside in Malta. Relocation assistance is not available for this role.

Are you a fluent German speaker living in Malta with a passion for the tourism industry and a dedication to helping others? We are seeking an enthusiastic professional to join our German-Speaking Travel Support Network based right here on the island.

In this position, you will serve as a crucial point of contact for our passengers, managing inquiries through live chat, email, and telephone. If you are a natural problem-solver who thrives in a vibrant, fast-paced environment and is eager to help travelers enjoy seamless journeys, this role is an ideal step for your career.

Core Responsibilities: What You Will Do

As our dedicated German-speaking representative, your primary focus will be supporting and guiding travelers throughout every phase of their trip.

• Elevating Customer Care: Provide exceptional, polite assistance via phone, email, chat, and social media platforms, transforming complex inquiries into positive customer experiences.
• Managing Itineraries: Oversee new reservations, manage cancellations, and accurately process modifications or rescheduling requests for flight bookings.
• Providing Travel Insights: Serve as a knowledgeable guide by informing passengers about destination details, current travel advisories, and global visa or customs rules.
• Resolving Operational Hurdles: Troubleshoot real-time travel disruptions, such as ticketing issues, baggage concerns, and special on-board requests to ensure smooth transit.
• Cross-Functional Collaboration: Partner with internal teams—including ground operations and flight coordinators—to swiftly resolve complex or escalated situations.
• Meticulous Record-Keeping: Log all traveler communications, issues, and resolutions within our CRM system with a high level of accuracy.
• Staying Current: Take part in ongoing training sessions to stay up to date with changing airline policies, safety guidelines, and travel industry trends.

Working Hours & Schedule

• Status: Full-time (40 hours per week).
• Shift Pattern: Rotating rosters operating Monday through Sunday, between 07:00 and 19:00, with 2 scheduled rest days each week.

Salary & Employee Benefits

We offer a structured and transparent wage progression structure combined with an attractive corporate benefits package:

Gross Base Salary Evolution:

• Month 1 (Initial Onboarding): €885.40
• Months 2 to 6 (Probationary Window): €1,425.60
• Month 7 Onward (Post-Probation): €1,596.00
• Month 13+: An updated base salary tier plus a performance reward framework of €1,540.00.

Added Financial Perks:

• Language Premium: An extra allowance of up to €3,000 per year, distributed across your monthly paychecks to reward your German language skills.
• Annual Incentives: Up to €2,000 yearly, awarded based on achieving customer satisfaction targets and quality metrics.

Corporate Perks & Development:

• Internal Promotion: We invest in your future. You will be eligible to apply for internal career advancement and leadership paths after just 6 months with the team.
• Health and Wellness: Comprehensive private medical and life insurance policies, along with corporate gym discounts and a subsidized on-site cafeteria.
• Daily Conveniences: Free employee parking and a variety of corporate discounts on local retail and services.
• Social Calendar: Regular team-building activities, monthly company events, and a welcoming, international office culture.

About Our Location: Mosta, Malta

Our office is located in Mosta, a centrally situated Maltese town famous for its historic dome and lively community atmosphere. The area perfectly blends rich history with modern commercial amenities, ensuring a straightforward and accessible commute from any part of the island. This role allows you to grow your professional skills with a global company while enjoying the very best of local Mediterranean life.