Arabic Speaking Customer Advisor (on-site)

Important Notice: Local Applicants Only

This role is exclusively available to professionals who already reside in Portugal. We are unable to provide relocation packages or accept applications from international candidates looking to move for this position.

Position Overview

Are you a stellar communicator who thrives in an energetic, rapid-fire environment? We are seeking a highly motivated, dynamic Arabic-speaking Customer Support Representative to join our multicultural team in the heart of Lisbon.

In this role, you will be the face of a world-renowned social media and technology leader. You will contribute to a major project dedicated to helping regular users, online creators, and businesses connect, engage, and maximize their digital tools.

Please Note: This is a 100% on-site role at our state-of-the-art Lisbon offices. Only candidates currently living in Portugal with the legal right to work locally will be considered.

Daily Responsibilities

As an Arabic-speaking Customer Support Representative, your main duties will include:

• Omnichannel Support: Respond to user inquiries through phone, email, and live chat, ensuring every interaction is handled with care and professionalism.
• Issue Resolution: Guide users, influencers, and corporate accounts through profile setups, payment/subscription questions, and basic system troubleshooting.
• Brand Ambassador: Maintain a tone that reflects the platform's core values, fostering a welcoming and supportive digital community.
• Case Tracking: Document all customer inquiries accurately in our internal CRM tool, and escalate complex technical issues to senior support staff.
• Feedback Collection: Spot recurring trends or software bugs from user feedback and collaborate with managers to help improve the platform.

Candidate Profile (Requirements)

To excel in this role, you should possess:

• Language Fluency: Native or bilingual mastery of Arabic (C1/C2 level) alongside solid professional English (at least B2) for internal communication, systems, and training.
• Location & Legal Standing: Active residency in Portugal with valid local work authorization (such as an EU passport, Portuguese citizenship, or an active residence/work visa).
• Tech Savviness: Strong familiarity with social media platforms, web applications, and fundamental internet navigation.
• Soft Skills: Strong empathy, active listening skills, and the capacity to handle difficult customer scenarios calmly and tactfully.
• Prior Experience: A background in call centers, customer service, digital marketing, or BPO environments is an asset, though comprehensive training is provided.

Rewards & Perks

We offer a rewarding employment experience featuring a competitive compensation package and premium benefits:

• Salary Package: An attractive base salary paid out over 14 installments per year, supplemented by monthly performance and operational bonuses.
• Meal Allowance: A daily food stipend issued on top of your base salary.
• Health Coverage: Full private health and dental insurance active from day one, plus comprehensive life insurance.
• Career Advancement: Clear pathways to grow within the organization. We prioritize internal talent for roles in Quality Assurance, Training, Peer Coaching, and Team Management.
• Paid Onboarding: Thorough, fully compensated training program covering platform systems, customer service best practices, and data privacy.
• Office Environment: A modern workspace in central Lisbon with convenient public transit access, a well-stocked cafeteria with free snacks, and regular team-building events.

How to Apply

If you meet the linguistic requirements and are already living in Portugal, we want to hear from you. Please submit your current CV in English today!