Croatian Speaking Travel Agent (Remote in Greece)

We are seeking sophisticated, service-oriented professionals to represent a global leader in the travel and hospitality sector. In this premier remote role based in Greece, you will serve as the primary strategic link for our Croatian-speaking community, ensuring a seamless, high-end experience for travelers worldwide.

Whether you are an established industry veteran or a linguistically gifted professional seeking a high-impact career pivot, we invite you to help us redefine the global standard for travel support.

THE MISSION: OPERATIONAL EXCELLENCE

As a Croatian-Speaking Support Specialist, you are the architectural heart of our user experience. Your objective is to deliver refined, professional solutions within a fast-paced digital ecosystem.

• Multimodal Communication: Orchestrate high-volume inbound and outbound interactions via telephony, structured email, and live messaging, maintaining fluid transitions between Croatian and English.
• Strategic Problem Solving: Provide rapid, decisive resolutions for complex reservation logistics, financial discrepancies, and technical platform optimizations.
• Knowledge Leadership: Master evolving global travel policies and operational protocols to provide pinpoint-accurate advisory services.
• Data Integrity: Maintain rigorous documentation of client interactions within our CRM, ensuring high-fidelity reporting and service continuity.
• Performance Optimization: Surpass strict Service Level Agreements (SLAs) while collaborating with global teams to identify trends and enhance the end-to-end user journey.

CANDIDATE ARCHETYPE

We are scouting for autonomous, high-caliber thinkers capable of maintaining peak productivity within a distributed global workforce.

• Linguistic Authority: Native or near-native mastery of Croatian (C2) for professional engagement, complemented by a strong command of English (B2/C1) for corporate integration and technical documentation.
• Operational Readiness: Must hold the legal right to work in Greece and possess a dedicated home office with high-speed, reliable internet connectivity.
• Exceptional Soft Skills: Expert-level active listening, profound empathy, and a highly structured approach to managing complex, multifaceted workloads.
• Self-Governance: The discipline to execute tasks and manage priorities effectively in a fully remote environment without direct supervision.

PREMIUM BENEFITS & COMPENSATION

Our rewards framework is engineered to recognize specialized linguistic expertise and catalyze long-term professional growth.

Financial & Health

• Market-Leading Salary: A competitive base salary benchmarked against top-tier bilingual roles in the European market.
• Performance Incentives: Lucrative monthly bonus structures tied to individual KPIs and achievement milestones.
• Total Protection: Comprehensive private medical and life insurance coverage effective from your start date.

Career & Infrastructure

• Vertical Trajectory: Transparent career architecture with clear pathways into leadership, training, or specialized global roles.
• The Pro-Tech Suite: A complete, high-performance hardware kit (professional-grade laptop and headset) shipped directly to your residence.

Executive Relocation Package

For candidates relocating to Greece, we offer a "Zero-Stress" transition:

• Airfare Coverage: Full reimbursement of your initial flight to Greece.
• Arrival Concierge: Four weeks of premium hotel accommodation provided to allow for a seamless transition into your permanent residence.

WHY OUR GLOBAL NETWORK?

This is an invitation to advocate for an iconic global brand while benefiting from the flexibility of a remote lifestyle. You will receive world-class professional training, transforming you into a recognized expert in the Customer Experience (CX) industry—all under the backdrop of the Greek sun.