German Speaking Customer Success Account Manager (Hybrid)

Position Overview Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages Required: Professional fluency in German (C1) and English (C1)

Salary Package: €40,000 – €50,000 base + yearly incentive bonus

We are a growing, technology-focused scale-up creating software products dedicated to web accessibility. In this critical role as an Enterprise Customer Success Manager, you will directly influence business growth by developing key client relationships, increasing platform adoption, and driving long-term retention across major enterprise accounts.

Primary Responsibilities

• Strategic Account Leadership: Take complete ownership of key corporate accounts, building trusted relationships with executive leaders.
• Proactive Account Growth: Identify and pursue expansion opportunities (up-selling and cross-selling) in close collaboration with Enterprise Sales and Product units.
• Full-Lifecycle Ownership: Lead smooth client onboarding, ongoing platform adoption, and complete contract renewal processes.
• Data-Driven Success Reviews: Conduct routine operational and strategic business reviews to show clear value and measurable return on investment.
• Risk Prevention & Retention: Spot early churn signs promptly and deploy targeted retention plans to maintain strong account health.
• Cross-Departmental Synergy: Act as the primary link connecting corporate clients with internal technical, product, and revenue teams.

Requirements & Qualifications

Core Criteria

• Proven Track Record: Solid experience in Account Management or Enterprise Customer Success within a fast-growing tech start-up or scale-up environment.
• Bilingual Proficiency: Outstanding spoken and written capabilities in both German (C1) and English (C1).
• CRM Expertise: Direct experience utilizing modern customer management tools (HubSpot preferred).
• Strategic Skillset: Strong analytical reasoning, proven negotiation skills, and an organized, self-reliant approach to work.

Bonus Qualifications

• Language Skills: Proficiency in extra European languages.

Personal Attributes

• Strategic Challenger: Able to respectfully challenge client perspectives to recommend optimal solutions.
• Driven & Proactive: Highly motivated and skilled at maneuvering through complex corporate environments.
• Team-Oriented: Excels when collaborating with cross-functional product and sales departments.

Key Offerings & Benefits

• Competitive Pay: Base salary from €40,000 to €50,000 gross per year, plus an annual performance bonus and 30 days of paid vacation.
• High Visibility: A high-impact role with substantial independence, direct involvement in company performance, and clear advancement potential.
• Work-Life Balance: Flexible working arrangements, fixed schedules backed by a hybrid setup (1 work-from-home day weekly), and zero business travel.
• Purpose-Driven Mission: Join a team passionate about advancing a fully inclusive online experience for everyone.