Italian Speaking Customer Advisor (on-site)

Job Title: Italian-Speaking Customer Support Advisor

Location: Fully On-site in Lisbon, Portugal

Employment Type: Full-Time | Permanent

Schedule: 24/7 rotational schedule (5 days/week, 8 hours/day)

Start Date: Immediate

Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)

Compensation Options:

• Local Resident Package Option: €1,262.33 gross monthly wage

• Relocation Support Package Option: €1,059.00 gross monthly wage + corporate housing

Position Overview

Eager to launch a fulfilling career path in Portugal? Our organization is on the lookout for service-oriented individuals fluent in Italian to join our vibrant, multicultural staff based in Lisbon.

In this role, you will represent leading global brands by assisting Italian-speaking clients and addressing inbound inquiries via phone calls, digital chats, and email messages. This position is ideally suited for adaptable, solution-oriented professionals who excel within high-energy operational settings while enjoying a rewarding international lifestyle.

Key Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients through phone, chat, and email platforms while maintaining high standards of courtesy, empathy, and professionalism.

• Issue Resolution: Analyze customer concerns, identify root problems, and present customized, actionable solutions to ensure swift first-contact resolution.

• System Logging: Maintain precise, comprehensive records of client communications, ticket statuses, and resolutions within internal CRM and database tools.

• Performance Goals: Consistently meet or exceed established operational metrics, such as customer satisfaction (CSAT) ratings, initial contact resolution ratios, and standard interaction durations.

• Ongoing Learning: Participate in regular training sessions and workshops to stay up to date on product changes, organizational policies, and operational processes.

Candidate Profile & Qualifications

Essential Criteria:

• Italian Language: Native fluency or advanced proficiency (C1/C2 level) in both oral and written Italian for client-facing communications.

• English Competency: At least a B2 level of English proficiency to ensure smooth internal dialogue, active participation in training modules, and cross-departmental teamwork.

• Schedule Flexibility: Ability and readiness to work variable shift patterns across a flexible 24/7 rotational schedule.

• On-Site Requirement: Full reliability in commuting daily to perform duties at our state-of-the-art Lisbon office site (remote work is not an option).

• Work Authorization: Possession of EU/EEA citizenship, a valid European passport, or appropriate legal authorization permitting unrestricted employment within Portugal.

Key Attributes:

• Superior interpersonal skills, strong active listening habits, emotional stability under stressful conditions, and a self-motivated, proactive approach to problem-solving.

Compensation Models & Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross monthly wage (distributed across a 12-month schedule).

• Target Audience: Ideal for candidates currently living in or near Lisbon, or those who prefer to arrange and manage their own housing independently.

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross monthly wage (distributed across a 12-month schedule).

• Accommodation: An individual private bedroom in a shared company-provided apartment, complete with all basic utility expenses covered.

• Travel Benefits: 100% reimbursement of initial flight expenses upon successful completion of the probationary period, along with complimentary airport transportation upon arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Defined internal career progression tracks leading into roles within Training, Quality Assurance, or Team Leadership and Management.

• Paid Onboarding: Thorough, fully paid initial training program designed to equip you with all necessary tools for long-term professional success.

• Work Environment: A lively, diverse workplace atmosphere featuring regular social gatherings, sports clubs, and organized group activities.

• Health & Wellness: Private health coverage activated after six months of continuous employment, alongside dedicated wellness and mental health support services.

• Location Advantages: Experience residing in Lisbon, renowned for its attractive Mediterranean weather, historical charm, vibrant coastal culture, and energetic lifestyle.

How to Apply

Submit an updated copy of your resume in either English or Italian. Qualified candidates will be contacted promptly by our talent acquisition team to schedule an initial phone screening.