Italian Speaking Customer Advisor (On-site in Lisbon)

• Position: Italian-Speaking Customer Advisor (Digital Navigator)
• Location: Lisbon, Portugal (100% On-Site)
• Work Week: 40 hours per week, rotating shifts between 08:00 and 20:00

Are you fluent in Italian and eager to swap your current routine for the sun-kissed hills and refreshing Atlantic breezes of Lisbon? We are searching for enthusiastic, customer-centric professionals to join our premium international team.

In this role, you will champion a prominent project for a global leader in search engine technology. Acting as a digital guide, you will empower millions of users to navigate the online space effectively while immersing yourself in the rich culture of one of Europe's most iconic coastal capitals.

The Opportunity: Engineering User Excellence

As a Customer Advisor, you are far more than a support agent—you are the vital connection point for the Italian-speaking market. Your objective is to deliver swift, top-tier resolutions, ensuring every user maximizes the capabilities of the world's most influential search ecosystem.

• Multi-Channel Communication: Manage premium interactions across phone, email, and live chat platforms to resolve inquiries regarding digital setups and platform capabilities.
• Technical Problem-Solving: Serve as a product expert, pinpointing and resolving technical glitches and account anomalies with high precision.
• User Optimization & Feedback: Assist users in utilizing the platform efficiently while channeling user insights back to engineering teams to spark product development.
• Elite Professionalism: Uphold the prestigious reputation of a global tech giant by consistently hitting high-quality benchmarks and performance metrics.

Who We Are Looking For

We place a premium on raw capability and exceptional interpersonal traits. To ensure your absolute confidence, we provide a thorough, professional training academy from day one.

• Language Fluency: Native or near-native command of Italian, alongside a strong operational grasp of English (B2 level) for corporate collaboration.
• Articulate Expression: An ability to translate complex technical concepts into straightforward, professional, and accessible guidance.
• Digital Curiosity: A genuine interest in the inner workings of search technology and high comfort navigating diverse online interfaces.
• Adaptable Drive: A proactive, solutions-oriented mindset with the ability to flourish within a lively, multicultural atmosphere.

Compensation & Lifestyle Benefits

We provide a dependable financial and support package, allowing you to experience the famous Lisbon lifestyle with complete peace of mind:

• Base Remuneration: €1,000 gross per month, distributed 14 times a year (inclusive of mandatory Portuguese summer and winter bonus payouts).
• Performance Incentives: Monthly bonuses reaching up to €120, rewarding on-the-job excellence.
• Daily Food Allowance: €7.63 per active workday, allocated via a practical meal card.
• Comprehensive Coverage: Full private health and life insurance plans active from your very first day on the clock.
• Relocation Package: For candidates moving from international locations, we supply a private bedroom in a high-quality, company-managed residence and provide dedicated assistance with local registration (NIF and Social Security).

Operational Structure & Culture

• Schedules: Rotating shifts scheduled Monday through Sunday between 08:00 and 20:00, guaranteeing that your late evenings remain entirely free to dive into Lisbon's social and cultural scenes.
• The Office: Work entirely on-site at our contemporary, high-tech headquarters located right in the city center.
• Career Advancement: We are highly committed to internal career progression, offering transparent advancement opportunities into Management, Quality Assurance, or Corporate Training positions.