Flemish Speaking Customer Experience Specialist (Hybrid)

Are you a natural communicator who loves helping others? If you are fluent in Flemish and eager to kickstart or advance your career in one of Europe's brightest, sunniest capitals, this is your opportunity! We are currently seeking enthusiastic and motivated Flemish-Speaking Customer Experience Specialists to join our diverse, multicultural team in Lisbon, Portugal.

Work Structure: To ensure you have all the tools you need to succeed, this role begins with comprehensive on-site training at our modern Lisbon office. Once your onboarding is complete, you will transition into a flexible hybrid work model, blending the energy of the office with the comfort of working from home.

In this position, you will become the primary ambassador for a globally renowned giant in consumer electronics and household appliances, delivering premium support and tailored solutions to their customer base.

Your Responsibilities

Your core mission is to represent a household-name brand, transforming everyday customer interactions into positive, effortless experiences.

• Omnichannel Customer Support: Handle inbound inquiries from Flemish-speaking users via phone, email, and digital messaging channels, answering questions about product features, delivery tracking, installation, warranties, and basic troubleshooting.
• Analytical Problem Solving: Help customers diagnose issues with their appliances or electronics by providing clear, step-by-step guidance, or coordinate with technical departments for advanced resolutions.
• Data Management: Log all client interactions, feedback, and case details accurately within the CRM database to maintain high standards of quality control and seamless follow-ups.
• Brand Advocacy: Stay deeply knowledgeable about the brand's product catalog and core values, representing the company with authentic empathy and professionalism.
• Continuous Learning: Participate in ongoing training workshops to keep your skills sharp regarding new product rollouts, software updates, and customer care best practices.

Candidate Profile

Whether you are an industry veteran or a motivated newcomer looking for a fresh start, we want to hear from you! We value a positive mindset and strong communication skills above all else, and we provide complete professional training to ensure you thrive.

Minimum Requirements:

• Language Proficiency: Native or near-native mastery of Flemish (C1/C2 level), along with a solid working command of English (B2 level) for internal communications.
• Location & Mobility: You must already reside in Lisbon or be fully prepared to relocate to Portugal independently.
• Communication Style: Outstanding verbal and written communication skills characterized by patience, empathy, and a solution-oriented approach.
• Digital Literacy: High comfort level navigating various software environments, internal chat tools, and CRM platforms simultaneously.

Preferred Qualifications:

• Prior experience in customer service, retail, hospitality, call centers, or tech support is an asset, though not required.
• A genuine interest in consumer electronics, modern home appliances, or emerging technology.

Work Schedule

• Days & Hours: 40 hours per week (5 days a week, 8 hours per day).
• Standard Shift: 08:00 to 17:00.
• Work-Life Balance: Benefit from a highly predictable daytime schedule, leaving your evenings completely free to enjoy the incredible Lisbon lifestyle.

Salary, Perks & Benefits

We offer a highly competitive compensation framework designed to provide financial stability while celebrating your daily achievements:

• Base Salary: €1,400 gross per month, paid 14 times per year (fully inclusive of standard local summer and Christmas bonus structures).
• Language Premium: An additional €150 monthly allowance for utilizing your specialized Flemish language skills.
• Performance Bonus: Up to €100 extra per month based on meeting quality and efficiency KPIs.
• Meal Stipend: €7 per working day, adding approximately €140 to €150 net to your take-home pay each month.
• Insurance: Comprehensive private medical and life insurance coverage starting from day one.
• Career Growth: Transparent internal promotion pathways into advanced corporate positions, such as Team Leader, Quality Analyst, or Corporate Trainer.
• Work Environment: A vibrant, multicultural workspace equipped with top-tier facilities, frequent team-building activities, and a deeply supportive team atmosphere.

Important Notice Regarding Relocation

Please note that no relocation package is available for this position. Candidates applying from outside Portugal must be fully prepared to organize, manage, and finance their own travel, short-term accommodation, and moving logistics to Lisbon independently.

How to Apply

Ready to take the next step in your career in beautiful Lisbon? Click Apply Now to submit your updated resume (compiled in English).