Russian Speaking Content Moderator (on-site)

Candidates must already hold valid, active legal authorization to work in Bulgaria at the time of application.

Position Summary

We are looking for dedicated Russian-speaking Content Moderation Specialists to join our dynamic in-office team in Sofia, Bulgaria.

In this position, you will review, evaluate, and manage user-published digital submissions to protect platform safety, preserve brand integrity, and uphold online guidelines. Your daily focus will involve auditing text, photo, and video posts against established safety criteria to efficiently identify and process policy-violating material.

This role requires a full-time, 100% office-based presence in Sofia and operates on a 24/7 rotating shift schedule. Prior experience in content regulation is not required, as we provide thorough, fully paid onboarding and training starting from day one.

Core Duties

• Content Evaluation: Analyze written, visual, and video media submitted by users to verify full compliance with community standards and policy requirements.
• Policy Enforcement: Apply specialized moderation tools to approve, reject, flag, or escalate digital content according to standard operating procedures.
• Safety & Security Oversight: Detect and process prohibited material, such as promotional spam, fraudulent activity, abusive speech, copyright violations, and explicit media.
• Activity Tracking: Maintain accurate logs of moderation outcomes and flag software anomalies or emerging content patterns using internal reporting tools.
• Skill Development: Engage in ongoing quality audits, policy refresher sessions, and operational training workshops to ensure high standards.

Candidate Qualifications

Legal & Work Authorization

• Work Eligibility: Applicants must hold valid legal documentation permitting full-time employment in Bulgaria upon applying (e.g., EU/EEA citizenship, long-term residency, or an active Bulgarian work permit). Note: Visa sponsorship or work permit assistance is not offered.

Language Capabilities

• Russian: Fluent written and oral proficiency to accurately comprehend subtle contextual nuances, informal phrasing, and cultural expressions.
• English: Upper-Intermediate fluency (B2 level or higher) to read technical policies, navigate software interfaces, and communicate effectively with global team leads.

Location & Availability

• On-Site Requirement: 100% physically present at our Sofia office. Remote and hybrid arrangements are not available.
• Shift Readiness: Flexibility to work 40 hours per week (5 eight-hour shifts) across a 24/7 rotating schedule that includes day, evening, night, and weekend shifts.

Essential Aptitudes

• Digital literacy and comfort working with social platforms, web utilities, and multimedia formats.
• An objective, balanced, and resilient mindset when reviewing sensitive or intense online media.
• Strong communication skills and flexibility within a fast-moving operational environment.
• Prior experience in customer support, IT assistance, or content filtering is helpful, but optional.

Remuneration & Benefits

• Base Salary: €1,350 gross per month.
• Shift Allowances: Additional pay premiums for night hours, weekend shifts, and statutory public holidays per Bulgarian employment laws.
• Social Benefits: Comprehensive social security contributions, standard healthcare, and paid annual leave.

Relocation Support Package

For successful applicants relocating to Sofia from other parts of Bulgaria or internationally:

• Temporary Lodging: 21 consecutive days of fully covered hotel accommodation upon arrival in Sofia.
• Relocation Allowance: A €1,500 financial bonus to assist with travel, setup costs, or rental deposits.
• Housing Guidance: Local real estate support to help you find and secure permanent rental housing after your hotel stay.

Professional Growth & Environment

• Career Progression: Clear advancement routes into Senior Moderation, Quality Assurance, Team Leadership, Operations, or Policy Specialization.
• Paid Training: Structured initial training covering platform tools, policy guidelines, and mental resilience techniques.
• International Workplace: Collaborate with a diverse, multicultural team in Sofia's modern technology center.