German & Dutch Speaking Customer Advisor (Hybrid)

Are you a fluent speaker of German and Dutch with a background in high-tier professional service? We are looking for a dedicated Customer Advisor to join a global leader in the commercial transport and heavy-duty vehicle industry.

In this role, you will act as a vital link for international fleet owners and logistics partners, ensuring the world's supply chains stay in motion. Based in Ghent, this position offers a modern balance of remote flexibility and on-site collaboration.

The Role: Driving Global Logistics

As a cornerstone of our support team, you will move beyond basic scripts to provide technical insights and personalized care for professional transport companies and dealerships.

• Hybrid Workflow: Enjoy a balanced lifestyle with 3 days of remote work and 2 days on-site at our modern Ghent office.
• Professional Representation: Manage inquiries via phone, email, and digital tools, upholding a reputation for safety and reliability.
• Strategic Problem-Solving: Investigate the "why" behind logistics or service concerns to deliver tailored, effective resolutions for commercial clients.
• Global Coordination: Partner with sales, logistics, and technical teams to streamline complex workflows and maintain accurate CRM records.
• Industry Growth: Stay ahead of the curve with continuous training on the latest heavy-duty vehicle technology and fleet management services.

Note: Previous industry experience is a plus, but not required. We provide fully paid, in-depth training to ensure your success in the transport sector.

Who You Are: The Profile

We are looking for resilient, proactive communicators who can navigate a fast-moving, international industrial setting.

• Linguistic Mastery: Native or near-native proficiency in both German and Dutch.
• Corporate Communication: Professional English (B2+) is required for internal global meetings and documentation.
• Empathy & Composure: A genuine passion for helping people and the ability to stay grounded during busy periods.
• Digital Savvy: Quick to learn new software and comfortable managing multiple digital tools simultaneously.
• Operational Flexibility: Ready to support a global client base within a 24/7 rotating shift schedule.

The Perks: Why This Role?

We believe in rewarding expertise with a supportive, inclusive, and growth-oriented workplace.

• Strong Compensation: A competitive salary that reflects your specialized bilingual skills.
• Full Benefits: High-quality health and life insurance for you and your family.
• Relocation Support: To help you settle in, we provide one month in a furnished Ghent apartment while you find your permanent home.
• Career Advancement: Clear paths into leadership or specialized departments within a global industrial network.
• Structured Roster: A full-time (40 hours/week) schedule planned well in advance, covering days, nights, and weekends.