French Speaking Customer Advisor (on-site)

Are you excited to be part of the booming digital economy? We are looking for driven French-Speaking Customer Consultants to power our specialized Payment Solutions hub right in the heart of Lisbon, Portugal.

In this position, you will serve as the expert voice of support for individuals managing their online finances. From resolving transaction glitches to securing user accounts, you will play a vital role in keeping the fintech world running smoothly and securely.

Your Role: Supporting Online Finances

As a Customer Consultant, you do far more than just answer everyday inquiries. You will actively guide users through the digital payment ecosystem, ensuring their financial transfers are processed without a hitch:

• Inquiry Resolution: Provide expert assistance to French-speaking clients regarding digital transfers, payment gateways, and account management.
• Technical Guidance: Troubleshoot platform issues and walk users step-by-step through the details of modern financial tools.
• Quality Assurance: Ensure every single interaction strictly adheres to the high-security standards required for handling sensitive financial data.
• Team Synergy: Utilize your English skills to participate in global meetings and collaborate on projects with international departments.
• Feedback Loop: Identify recurring user issues and suggest practical, real-world improvements to our product development team.

Who We Are Looking For

We value your attitude and language capabilities above all else. You do not need previous financial or customer service experience to apply, as we provide a comprehensive, fully paid training program to set you up for success!

• Communication: Excellent verbal and written skills in French, paired with a professional intermediate level of English (B2 level).
• Openness to Learn: No prior industry experience is necessary. We value a great attitude and the ability to grasp new technical concepts quickly.
• Digital Fluency: Quick to learn new software and completely comfortable multitasking across multiple computer screens and digital tools.
• Empathy: The ability to remain calm, patient, and genuinely helpful when discussing sensitive financial matters.

Salary, Perks & Benefits

We offer a stable, transparent, and rewarding compensation structure to ensure you enjoy a great quality of life in Portugal:

• Base Pay: €930 gross per month, distributed 14 times a year (inclusive of mandatory local summer and Christmas bonus payments).
• Reliability Bonus: An extra €65 monthly cash bonus for maintaining perfect attendance and punctuality.
• Meal Stipend: €7.63 per working day, loaded directly onto a dedicated food card (adding roughly €150 extra net cash each month).
• Professional Growth: We strongly prefer to promote from within, offering clear career paths into leadership, corporate coaching, and specialized back-office positions.

Complete International Relocation Support

If you are moving to Portugal from another country, our mobility team makes your transition entirely simple and stress-free:

• Guaranteed Housing: Move straight into a private bedroom within a shared, company-managed apartment—saving you from the hassle and stress of local house hunting.
• Travel & Logistics: We fully reimburse the cost of your flight ticket to Lisbon and provide dedicated, hands-on support for securing your local Portuguese residency and tax paperwork (NIF).

Working and Living in Lisbon

Imagine finishing your workday and being just minutes away from a beautiful sunset by the river or a surf session at the beach. Lisbon is a thriving global center for innovation and culture, offering a safe environment, rich history, and a welcoming, friendly community of expats from all over the world. Your life outside the office will be just as rewarding as your new career!

How to Apply If you are thrilled about the prospect of launching your fintech career in beautiful Lisbon, select Apply Now and send over your current CV written in English!