German Speaking Customer Advisor (on-site)

Are you a tech-savvy individual with a passion for helping others? We are looking for German-Speaking Customer Advisors to join a premier international team in the vibrant heart of Lisbon, Portugal. In this role, you will represent one of the world's most influential search engine companies, acting as the essential connection between cutting-edge technology and millions of daily digital users.

Your Mission & Tasks

As a Customer Advisor, you will serve as a digital guide, ensuring that users receive world-class assistance while navigating a global tech platform.

• Communication Strategy: Deliver expert assistance to German-speaking users via phone, email, and live chat concerning various platform features and account configurations.
• Technical Problem-Solving: Identify, troubleshoot, and resolve technical difficulties by offering clear, accurate, and professional solutions.
• Brand Quality: Uphold premium service standards by strictly following global brand guidelines and corporate quality benchmarks.
• Product Improvement: Monitor emerging digital trends or software bugs and escalate them to the engineering team to foster continuous product enhancement.
• Data Management: Maintain thorough, detailed logs within the company database to guarantee a smooth, personalized experience for every user.

Candidate Profile

We are seeking a supportive professional who excels in fast-paced environments and possesses a genuine enthusiasm for digital tools and emerging technology.

Minimum Requirements:

• Language Skills: Native or near-native command of German (C1/C2 level), paired with professional proficiency in English (B2 level) for smooth collaboration with your international colleagues.
• Tech Interest: An authentic fascination with search engine mechanics and a passion for the evolving digital ecosystem.
• Clear Communication: The ability to translate intricate technical concepts into simple, clear, and polished professional advice.
• Work Ethic: The personal discipline needed to thrive within a high-energy, multicultural environment at our modern Lisbon headquarters.
• Experience Baseline: No prior technical experience is necessary! We provide comprehensive, fully paid training to transform your potential into complete technical mastery.

Benefits and Workplace Culture

We provide a corporate framework designed to support your professional growth and personal well-being:

• Competitive Pay: A stable monthly base salary paired with performance-driven financial incentives.
• Comprehensive Coverage: Premium private medical and life insurance policies fully active from your very first day on the job.
• Career Growth: Transparent internal pathways for swift advancement; the vast majority of our managers and quality specialists were promoted directly from this role.
• Office Culture: Work in a contemporary, high-tech campus alongside a diverse global team, featuring company sports leagues and regular social gatherings.

Premium Relocation Support (Moving to Portugal)

If you are relocating to Lisbon from another country, we guarantee a smooth, worry-free integration process:

• Complimentary Housing: Move directly into a private bedroom within a high-quality, company-managed apartment—with your monthly rent and utility costs fully covered by the employer.
• Travel Reimbursement: 100% of your initial flight expenses to Lisbon will be fully refunded by the company.
• Cultural Integration: Access to free Portuguese language lessons to help you engage with the local culture, build friendships, and feel right at home.

How to Apply

If you are excited about the prospect of starting a new life and career in beautiful Lisbon, select Apply Now and submit your current CV written in English!