Cantonese Speaking Customer Advisor (on-site)

Are you ready to dive into the fast-paced world of digital hospitality, gourmet dining, or tech-driven travel tech? We are seeking enthusiastic, service-minded Cantonese-Speaking Customer Experience Advisors to join our growing team in the beautiful coastal tech hub of Penang, Malaysia.

In this position, you will serve as the primary contact for our premier Booking App Initiative. Your mission is to support everyday consumers and commercial partners—primarily located in Hong Kong, Macau, and other Cantonese-speaking regions—with booking logistics, app navigation, and technical troubleshooting, all while delivering a world-class customer experience.

No experience in customer service or call centers? No problem. We provide a fully paid, 4-week onboarding academy to equip you with all the skills and knowledge you need to succeed. Whether you are a recent graduate launching an international tech career, an experienced professional looking for a change of scenery, or an applicant from Hong Kong or mainland China seeking an exciting new opportunity abroad, we want to hear from you.

Daily Responsibilities

As a Customer Experience Advisor, your typical day will involve:

• Omnichannel Support: Resolve incoming inquiries, complaints, and user issues via phone, live chat, and email in fluent Cantonese.
• Booking Lifecycle Management: Help users schedule, modify, or cancel reservations, process secure payments, and explain platform-exclusive deals.
• Merchant Coordination: Act as the vital bridge between app users and third-party vendors (such as restaurants, hotels, and transport companies) to smooth out booking updates or fulfill special requests.
• Technical Troubleshooting: Assist users with basic account settings, app navigation, and digital checkout issues.
• Brand Advocacy: Handle customer pain points with active listening, patience, and high emotional intelligence to turn every interaction into a positive experience.
• Data Logging: Accurately document support tickets, customer feedback, and case histories in our internal CRM database (using English or Traditional Chinese as required).

Candidate Profile (Requirements)

Language Proficiency (Mandatory)

• Cantonese: Native-level or near-native verbal fluency. You must also be highly skilled at reading and typing Traditional Chinese characters for digital chat and email support.
• English: Minimum B2 proficiency (Upper-Intermediate). You should comfortably understand internal training manuals, participate in corporate communications, and navigate an English-based computer operating system.

Qualifications & Traits

• Education: A Diploma or Bachelor's Degree in any field. (Recent graduates in English Literature, Hospitality Management, or Mass Communications are highly encouraged to apply).
• Experience: Prior experience in call centers, customer success, or the tourism/hospitality industry is a plus, but not required.
• Technical Skills: Comfortable navigating mobile app ecosystems, managing workflows across multiple screens, and maintaining a typing speed of 40 words per minute (WPM) or higher.
• Flexibility: Willingness to thrive in a fast-paced environment and work a rotational shift schedule (including weekends and public holidays) to support our global user base.

Compensation, Perks & Benefits

Financial & Health Incentives

• Base Salary: An attractive monthly fixed income supplemented by extra allowances (including language stipends, shift differentials, and attendance bonuses).
• Performance Rewards: Monthly, KPI-driven financial bonuses to celebrate high-achieving advisors.
• Comprehensive Care: Premium medical, surgical, and life insurance coverage starting from your very first day.
• Paid Time Off: Generous allocations for annual, medical, and compassionate leave.

Relocation Package (For Candidates from China & Hong Kong)

If you are moving directly from Hong Kong or mainland China (such as Guangdong province), we offer a smooth, stress-free transition program:

• Visa Sponsorship: Full administrative management and financial coverage for your Malaysian Employment Pass (Work Visa).
• Flight Ticket: A fully paid, one-way airline ticket from your home airport straight to Penang.
• Initial Housing: 30 days of free accommodation in a hotel or serviced apartment while you look for a permanent home.
• Moving Allowance: Cash assistance to help you ease into your local living setup.
• Arrival Support: Dedicated local HR specialists to meet you at the terminal, help you open a Malaysian bank account, and assist with setting up a local SIM card.

Workplace Culture & Career Growth

• Vibrant Environment: Work on-site in a modern, multicultural corporate building in Penang, featuring on-site cafeterias, relaxation zones, and recreational hubs.
• Clear Career Paths: Structured avenues for upward and lateral growth. Transition into roles like Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager within 12 to 18 months.
• Skill Development: Continuous access to accredited corporate learning courses and professional soft-skills workshops.

Why Move to Penang?

Known globally as the "Silicon Valley of the East" and celebrated as Malaysia's culinary capital, Penang offers an incredible mix of historic charm, cutting-edge tech parks, beautiful beaches, and a remarkably affordable cost of living. It is the perfect place to launch an international career within a warm, welcoming, and diverse community.

How to Apply

Ready to take the next step in your global career? Click the "Apply Now" button to submit your current resume in English. Shortlisted candidates will be contacted by our recruitment team via phone or email for a virtual interview and an initial language assessment.