Croatian Speaking Customer Agent in Greece - with 3 Months of Hotel Provided

*** This role is based in Greece only***

Are you a multilingual strategist looking to make your mark in the global tourism sector? We are inviting Croatian-speaking professionals to join our elite travel support team in the vibrant heart of Athens. This is an opportunity to serve as the voice of a global travel giant, starting with a comprehensive relocation to the Greek capital and evolving into a fully remote career anywhere in the country.

The Mission: Journey Facilitator & Problem Solver

In this role, you are more than a support agent; you are the architect of a flawless travel experience. You will manage the vital intersection of guest expectations and travel logistics, ensuring every trip meets the highest international standards.

Core Responsibilities

• Bilingual Advocacy: Act as a subject-matter expert for Croatian-speaking travelers and our worldwide network of lodging partners.
• Operational Precision: Coordinate the entire booking lifecycle, managing everything from specialized itinerary requests to high-priority cancellations.
• Professional Mediation: Bridge the gap between guests and properties to resolve financial inquiries or logistical stay-related hurdles.
• Technical Integration: Utilize enterprise-grade CRM platforms to maintain data accuracy and service flow.
• Brand Ambassadorship: Represent a premier global brand with a service style that is sophisticated, empathetic, and authoritative.

Desired Profile: Analytical Agility & Relational Finesse

We are seeking adaptable professionals who can navigate complex technical systems while maintaining a human connection.

• Language Proficiency: Native or near-native fluency in Croatian and professional English (B2 level minimum).
• Interpersonal Mastery: A communicator who leads with emotional intelligence and a decisive, solution-oriented mindset.
• Digital Fluency: Comfort working within high-speed, multi-platform digital environments.
• Career Growth: No prior travel experience is necessary—we provide full, paid professional training to prepare you for the role.
• Operational Commitment: Ready to work a 40-hour week within a flexible, rotating shift schedule.

Relocation & The Modern Hybrid Lifestyle

We handle the logistics of your move so you can focus on your career transition:

• Flight & Arrival: Fully subsidized airfare to Athens.
• Soft Landing: Three months of company-sponsored hotel accommodation to ensure you settle in comfortably.
• Legal Concierge: Hands-on assistance with Greek administration, including Tax IDs (AFM), Social Security (AMKA), and bank setup.
• Remote Freedom: After a 90-day integration period at our Athens hub, you are eligible to work 100% remotely from any location in Greece.

Total Rewards & Premier Benefits

Our rewards package is designed to support your Mediterranean lifestyle and long-term goals:

• Sign-On Incentive: A €1,200 Welcome Bonus to kickstart your new chapter.
• Financial Package: Competitive base pay plus performance incentives. Per Greek law, you will receive 14 total salaries per year.
• Health & Wellness: Private health insurance, life insurance, and a dedicated corporate pension fund.
• Internal Mobility: Clear pathways to advance into Quality Assurance, Corporate Training, or Management.
• Culture: A high-energy, multicultural environment within state-of-the-art office facilities.

Ready to start your journey in the cradle of civilization? Apply today and redefine your professional future.