German Speaking Customer Advisor(Email & Chat Support) - With Relocation Package

Are you enthusiastic about delivering exceptional customer service and creating positive experiences for clients? We are looking for a German-speaking Customer Advisor to join our vibrant team in the e-commerce sector. In this role, you will focus exclusively on providing support through email and chat, allowing you to engage with customers and address their queries effectively. This position follows a hybrid work model, requiring you to be present in our Qormi office for 2 days a week, while working remotely for the remaining 3 days.

We welcome candidates relocating from abroad and offer a comprehensive relocation package, which includes flight tickets to Malta and accommodation to help you transition smoothly into your new surroundings. While prior experience in customer service is beneficial, we also value candidates with a strong customer-focused attitude and a willingness to learn.

Key Responsibilities:

• Support via email and chat: Respond to customer inquiries in a timely and professional manner, providing accurate information about products, services, and order statuses.
• Resolve customer issues: Identify and effectively address customer problems to ensure a high level of satisfaction while adhering to company policies.
• Product knowledge acquisition: Develop a deep understanding of our e-commerce platform, products, and services to offer well-informed support to customers.
• Feedback collection and improvement: Gather customer feedback and communicate common issues or suggestions to the appropriate teams to enhance products and services.
• Internal team collaboration: Work closely with sales, marketing, and logistics teams to resolve customer inquiries and ensure a seamless customer journey.
• Documentation and reporting: Maintain accurate records of customer interactions and issues in the company's CRM system, ensuring all communications are properly documented.

Your Profile:

• Fluent in German: You must possess excellent verbal and written communication skills in German to engage effectively with customers.
• Good command of English: Proficiency in English is necessary for internal communication and collaboration with colleagues.
• Customer-oriented attitude: A genuine passion for providing outstanding customer service and a desire to assist others is essential.
• Strong problem-solving abilities: You should be capable of quickly assessing situations and delivering effective solutions to customer issues.
• Team-oriented mindset: Ability to work collaboratively with colleagues from various departments to ensure customer satisfaction.
• Adaptability and flexibility: Comfortable in a fast-paced environment and willing to adapt to changes as necessary.
• Previous experience is a plus: While prior experience in customer service, particularly in the e-commerce industry, is advantageous, it is not a requirement.

What We Offer:

• Hybrid work structure: Benefit from the flexibility of working 2 days on-site in our lively Qormi office and 3 days remotely, promoting an excellent work-life balance.
• Relocation assistance: If you are moving from abroad, we provide a complete relocation package that includes flight tickets to Malta and accommodation to help you settle in.
• Attractive salary: Enjoy competitive compensation that reflects your skills and experience in the customer service sector.
• Health and life insurance: Comprehensive coverage to support your health and well-being.
• Permanent employment: Enjoy the stability of a permanent contract with a reputable organization.
• Opportunities for career growth: As part of our expanding international team, you will have access to training programs and potential for advancement.
• Supportive work environment: Join a friendly and collaborative team culture where your contributions are appreciated and recognized.
• Employee benefits: Access various perks, including discounts on products and services, wellness programs, and team-building activities to strengthen relationships among colleagues.

Why Join Us?

This is a fantastic opportunity to make a meaningful impact in the e-commerce industry by delivering outstanding customer service and contributing to our organization's success. With a competitive salary, benefits, and a flexible hybrid work model, you will have the chance to develop professionally while enjoying the beautiful environment of Malta.