Italian Speaking Customer Advisor (With Relocation Package)

Please note: This position is 100% on-site at our state-of-the-art corporate facility in central Lisbon.

Are you an Italian speaker eager to revitalize your career path in one of Europe's most breathtaking coastal capitals? We are seeking energetic, driven individuals to join our premium multicultural team in Lisbon, Portugal.

In this role, you will step into the spotlight as a brand ambassador for an industry-leading global search engine, acting as a crucial guide for its Italian-speaking community. This is far more than a standard job—it is your gateway to embracing the rich history, endless sunshine, and relaxed lifestyle of Portugal.

The Mission: Driving Exceptional User Experiences

As a Customer Success Advisor, you will serve as the essential bridge between a premier tech giant and its audience, turning standard support requests into outstanding user experiences through empathetic care and clever problem-solving.

• Multi-Channel Support: Assist users across phone, email, and live chat platforms, serving as a knowledgeable authority on search tools and digital features.
• Smart Problem-Solving: Diagnose and resolve technical challenges or account discrepancies with accuracy and efficiency.
• Platform Advocacy: Guide users on how to maximize the platform's features while gathering valuable user feedback to help developers continuously improve the product.
• Operational Excellence: Maintain top-tier service standards by consistently meeting personal and team performance metrics.

Candidate Profile

We place a high value on raw potential. Whether you are an industry veteran or eager to break into the tech sector, we offer a comprehensive, fully paid training program to set you up for long-term success.

Requirements:

• Linguistic Skills: Native or near-native mastery of Italian, coupled with a solid command of English (minimum B2 level) to collaborate with your international colleagues.
• Communication Flair: An innate ability to translate technical concepts into warm, professional, and easily digestible explanations.
• Tech Affinity: A natural curiosity about digital environments and a comfortable familiarity with modern technology.
• Adaptable Mindset: An individual who thrives in fast-paced, high-energy settings and feels comfortable working a rotating schedule.

Work Schedule & Logistics

• Weekly Commitment: A steady 40 hours per week (5 days a week, 8 hours per day).
• Operational Hours: Rotating shifts scheduled Monday through Sunday, operating strictly between 08:00 AM and 08:00 PM (ensuring your late evenings remain free to explore Lisbon's thriving social scene).
• Professional Growth: We are deeply committed to internal advancement; a significant portion of our leadership team began their journeys in this very position.

Workplace Benefits & Lifestyle Perks

We offer a stable compensation and benefits package designed to help you settle comfortably into your new Portuguese lifestyle:

• Daily Food Allowance: A dedicated daily stipend per active workday, credited directly to a specialized meal card.
• Medical Security: Full private health and life insurance coverage starting from day one of your employment contract.
• Relocation Assistance: For candidates moving from abroad, we provide a private bedroom in a company-administered apartment and offer hands-on guidance to secure your local paperwork (including tax number and social security registration).

How to Apply

If you are ready to elevate your career while enjoying the beautiful sights of Lisbon, submit your application and English resume today!