German Speaking Customer Advisor (on-site)

Important Eligibility Criteria: This opening is strictly reserved for individuals currently living in Malta. Please note that relocation packages or sponsorship cannot be provided for this position.

Role Overview

Are you a fluent German speaker currently located in Malta who loves the hospitality and travel sector? We are looking for an energetic customer care professional to join our Malta-based German-Speaking Travel Support Group.

In this position, you will act as a primary lifesaver for our travelers, addressing their needs across live chat, email, and phone channels. If you are a natural troubleshooter who loves a high-energy workplace and wants to ensure travelers experience stress-free journeys, this is the perfect opportunity to advance your career.

Key Accountabilities

• Premium Guest Support: Deliver polite, top-tier service across chat, phone, email, and social media platforms, turning complex issues into stress-free resolutions.
• Booking & Itinerary Control: Handle new travel arrangements, process cancellations, and execute adjustments or rebooking requests for airline tickets.
• Travel Advisory: Keep passengers well-informed regarding destination logistics, active travel warnings, and international visa or custom mandates.
• Real-Time Issue Resolution: Tackle unexpected travel hitches as they happen, managing baggage claims, ticketing glitches, and specialized on-board assistance.
• Internal Coordination: Collaborate closely with airport ground staff and flight coordinators to rapidly untangle complex, escalated problems.
• CRM Documentation: Log all customer interactions, complaints, and fixes into the database with strict attention to detail.
• Continuous Learning: Participate in ongoing workshops to keep pace with evolving airline rules, safety updates, and global tourism developments.

Work Schedule

• Status: Full-time employment (40 hours weekly).
• Shifts: Rotating roster covering Monday through Sunday, operating between the hours of 07:00 and 19:00. Includes 2 designated days off per week.

Remuneration & Corporate Benefits

We provide a highly structured, transparent salary ladder alongside a competitive employee perks program:

Gross Base Salary Scaling:

• Month 1 (Training Period): €885.40
• Months 2 to 6 (Probationary Phase): €1,425.60
• Month 7 and Beyond (Confirmed Staff): €1,596.00
• Month 13+: An elevated base salary tier augmented by a performance bonus framework totaling €1,540.00.

Extra Financial Incentives:

• Language Allowance: A dedicated German-language premium of up to €3,000 annually, divided and paid out across your monthly pay slips.
• Performance Bonuses: Up to €2,000 annually, tied directly to meeting quality metrics and customer satisfaction scores.

Wellness & Lifestyle Perks:

• Career Growth: We focus on internal development; you can apply for promotions or leadership tracks after your first 6 months.
• Health & Fitness: Full private medical and life insurance coverage, coupled with discounted gym memberships and an affordable, subsidized office cafeteria.
• Daily Comforts: Complimentary on-site staff parking and a wide range of retail and service discounts across the island.
• Office Culture: A vibrant, diverse workspace featuring regular team-building exercises and monthly corporate social events.

About the Workplace: Mosta, Malta

Our headquarters are situated in Mosta, a central Maltese hub renowned for its iconic Rotunda dome and bustling local vibe. Balancing rich cultural history with contemporary business facilities, the location ensures a hassle-free commute from anywhere on the island. This position offers the ideal balance of building an international corporate career while savoring the Mediterranean lifestyle.