Flemish Speaking Customer Advisor (Hybrid)

Location: Lisbon, Portugal

Language Requirements: Fluent Flemish and Working English (B2+)

Job Title: Flemish-Speaking Customer Support Advisor (Consumer Electronics & Home Appliances)

Role Overview

Looking to kick-start your career in one of Europe's most exciting capital cities while enjoying modern work flexibility? We are currently seeking enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors.

In this position, you will represent a globally recognized household name in consumer electronics and home appliances. Your primary mission will be to assist Flemish-speaking customers, resolving their inquiries and ensuring a top-tier brand experience. This role features a convenient hybrid setup, offering you the ideal balance between personal flexibility and team collaboration.

• Work Model: Flexible hybrid schedule (2–3 remote days per week / balance on-site in Lisbon)

• Requirements: Open to beginners (includes fully paid, comprehensive onboarding)

Key Responsibilities

• Customer Assistance: Handle incoming contacts from Flemish-speaking users across telephone, email, and live chat channels with professionalism, care, and efficiency.

• Troubleshooting & Support: Guide callers through appliance features, delivery arrangements, warranty questions, and step-by-step technical troubleshooting.

• Case Management: Log and monitor customer interactions within our CRM platform, ensuring complete record-keeping and reliable follow-up until each issue reaches resolution.

• Quality & Empathy: Drive high customer satisfaction levels through active listening, patient communication, emotional intelligence, and effective solutions.

• Team Collaboration: Partner with team leaders and colleagues—both remotely and in the office—to meet performance benchmarks and uphold service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Fluent Flemish (written and spoken) for clear client communication, combined with a functional, professional command of English (B2 level or above) for operational updates and team training.

• Communication Mastery: Outstanding interpersonal and writing skills, paired with a welcoming, customer-first attitude.

• Tech & Hybrid Savvy: Comfortable navigating computer interfaces, office software (MS Office), and CRM platforms, alongside strong self-discipline when working from home.

• Problem-Solving Mindset: A proactive, helpful attitude focused on delivering practical solutions to everyday questions under pressure.

• Adaptability: Comfortable working within a structured, rotational shift system.

Experience:

• Backgrounds in customer care, call center environments, or retail sales are welcome additions, but they are not required. We prioritize drive, work ethic, and a desire to learn above all!

Working Hours & Shifts

• Schedule: Full-time contract (40 hours per week), 8 hours daily, 5 days weekly.

• Shift Window: Rotational shift patterns scheduled between 07:00 AM and 05:00 PM.

• Work Style: Hybrid model—enjoy an ideal balance with 2 to 3 days working from home each week, complemented by collaborative days in our modern Lisbon office.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed across 14 annual installments (incorporating summer and holiday bonus models = €19,600 total annual base).

• Language Allowance: A guaranteed €150 net monthly allowance for utilizing your Flemish language skills.

• Performance Bonus: Up to €100 per month in KPI bonuses based on realistic quality and client satisfaction goals.

• Meal Allowance: €7 per working day via meal vouchers (adding roughly €140–€150 net per month to your take-home pay).

• Training: Fully salaried, structured initial training covering product catalogs and communication software starting from day one.

• Career Growth: Concrete, transparent opportunities to advance into Quality Assurance (QA), Team Leadership, or Training specialist roles.

• Relocation Support: Complete relocation assistance for candidates moving from abroad (including administrative guidance, NIF/tax setup, and registration support) to help you get settled effortlessly in Portugal.