Croatian Speaking Customer Agent in Greece - with 3 Months of Hotel Provided

*** This role is based in Greece only***


Are you a multilingual communicator with a passion for the travel industry? We are searching for Croatian-speaking specialists to join an industry-leading travel collective in Athens. This role blends customer advocacy with complex logistics, offering a premium relocation package and a clear pathway to a permanent remote career from any location in Greece.

Your Impact: Architect of Global Journeys

As a Journey Facilitator, you represent a global travel titan. You are responsible for ensuring seamless travel experiences by resolving intricate booking challenges and maintaining the highest international service standards.

Key Responsibilities

• Bilingual Expertise: Provide high-level consultation for Croatian-speaking guests and a global network of hospitality partners.
• Logistical Precision: Manage the full reservation lifecycle, overseeing everything from bespoke itinerary changes to high-priority cancellations.
• Strategic Mediation: Act as a professional liaison to resolve disputes regarding property stays, logistics, or financial inquiries.
• Digital Mastery: Navigate enterprise-level CRM systems to ensure data integrity and operational continuity.
• Brand Stewardship: Deliver a polished, empathetic service experience that reflects the prestige of a world-leading brand.

Candidate Profile: Analytical Rigor & High EQ

We are looking for proactive professionals who can balance technical software navigation with sophisticated interpersonal skills.

• Linguistic Skills: Native or near-native mastery of Croatian and professional fluency in English (B2 level).
• Solution-Oriented: A communicator who combines emotional intelligence with decisive, efficient problem-solving.
• Digital Agility: High comfort level multitasking across sophisticated software environments and digital tools.
• Professional Ambition: No travel industry experience needed; we provide an intensive, paid professional academy to certify you for the role.
• Operational Readiness: Ability to work a 40-hour week within a dynamic rotational shift structure.

The Relocation Suite: A Seamless Transition

We have designed a "Soft Landing" experience to help you integrate effortlessly into Mediterranean life:

• Sponsored Transit: Fully organized and subsidized airfare to Athens.
• Premium Residency: Three months of company-paid hotel accommodation provided upon your arrival.
• Administrative Concierge: Direct support for securing your Greek Tax ID (AFM), Social Security (AMKA), and local bank account.
• Location Autonomy: After a 90-day onboarding phase in Athens, you have the freedom to work 100% remotely from anywhere in Greece.

Total Rewards & Career Velocity

Our compensation philosophy is built to reward impact and support your long-term growth:

• Sign-On Bonus: A €1,200 incentive to welcome you to the team.
• Financial Package: Competitive base salary plus performance bonuses. Per Greek labor law, you will receive 14 salaries per year.
• Holistic Benefits: Private medical insurance, life insurance, and a corporate pension scheme.
• Career Advancement: Clear "promote-from-within" pathways into Leadership, Quality Assurance, or Corporate Training.
• International Culture: A high-energy, multicultural workplace with state-of-the-art facilities.

Ready to redefine your professional horizon? Your Mediterranean journey begins in Athens.