Croatian Speaking Customer Agent in Greece - with 3 Months of Hotel Provided

*** This role is based in Greece only***

Are you a fluent linguist who thrives on solving complex challenges? We are currently recruiting Croatian-speaking professionals to join our premier travel support team in Athens. This unique opportunity allows you to launch your career in one of the world's most historic cities before transitioning to a permanent remote work model anywhere in Greece.

The Mission: Delivering Travel Excellence

In this role, you aren't just answering phones—you are a high-level facilitator for a world-renowned travel platform. You will serve as the essential link between global travelers and property partners, ensuring every trip is seamless and every issue is resolved with expertise.

Key Responsibilities

• Dual-Language Consulting: Provide expert assistance to Croatian-speaking travelers and a diverse network of international lodging partners.
• Logistics Management: Handle the full lifecycle of travel bookings, including complex modifications, specialized requests, and urgent cancellations.
• Dispute Resolution: Act as a professional mediator to settle issues regarding property stays, payments, and check-in procedures.
• Technical Proficiency: Navigate advanced CRM systems to maintain data integrity and streamline the user experience.
• Quality Standards: Uphold the elite service reputation of a global leader in the travel industry.

Candidate Profile: What We Are Looking For

We value proactive individuals who can balance technical problem-solving with high-level interpersonal skills.

• Language Mastery: Near-native or native proficiency in Croatian, complemented by professional-level English (B2+).
• Interpersonal Finesse: A high degree of emotional intelligence, allowing you to remain empathetic yet authoritative under pressure.
• Tech-Savvy: Comfort working in a digital-heavy environment and multitasking across various software platforms.
• Growth Mindset: No specific industry background is needed; we provide comprehensive, paid training to ensure your success.
• Availability: Ready to commit to a 40-hour work week on a rotating shift schedule.

Relocation & The Hybrid Model

To make your move to the Mediterranean as smooth as possible, we offer a full "Soft Landing" package:

• Flight & Arrival: Sponsored airfare to Athens and three months of pre-paid hotel accommodation.
• Legal Concierge: Hands-on help with Greek administrative tasks (Tax IDs, Social Security, and bank accounts).
• Work Flexibility: After a 90-day onboarding period at our Athens office, you have the option to work from home anywhere in Greece.

Compensation & Premium Benefits

Our rewards package is built to support your well-being and professional development:

• Welcome Bonus: A €1,200 signing incentive to jumpstart your new life in Greece.
• Competitive Salary: Performance-based bonuses and a total of 14 salary payments annually (per Greek labor laws).
• Full Coverage: Private health insurance, life insurance, and a corporate pension scheme.
• Growth Opportunities: Defined pathways into leadership, Quality Assurance, or training roles.
• Culture: Work within a vibrant, multicultural office environment equipped with modern amenities.