German Speaking Customer Advisor

Join a premier global leader in travel services and customer engagement. We collaborate with some of the most prestigious names in the tourism industry to deliver world-class support. We are currently growing our multi-cultural team in Mosta, Malta, for a high-energy project dedicated to the global travel market. Our goal is to craft seamless journeys and build trust with every traveler we assist. If you are a native-level German speaker who loves helping people and thrives in a fast-paced environment, we invite you to be part of our forward-thinking team.

Position Overview

In this role, you will be the primary point of contact for German-speaking passengers, providing expert-level guidance through phone, email, and live chat. Based at our modern office in Mosta, you will act as a travel specialist, managing everything from initial inquiries to complex booking modifications while ensuring a premium service experience that reflects our clients' high standards.

Key Accountabilities

• Itinerary Management: Provide tailored consultations to assist travelers with flights, hotel stays, vehicle rentals, and holiday packages, ensuring all arrangements meet their specific requirements and budget.
• Critical Support: Act as a troubleshooting expert for urgent situations, such as emergency re-bookings, travel disruptions, or lost baggage, resolving issues with empathy and a solution-oriented mindset.
• Information Accuracy: Deliver up-to-date advice on international travel policies, insurance options, and entry requirements, ensuring passengers are fully prepared for their trips.
• Systems & Records: Utilize advanced booking tools and CRM software to process transactions securely and maintain detailed logs of customer interactions for future reference.
• Team Contribution: Participate in regular training and feedback loops to enhance service quality and stay informed about the latest trends in the global travel industry.

Who You Are

• Linguistic Expertise: You possess native-level fluency in German (C2) and a strong command of English (B2) to facilitate internal communication and training.
• Passenger-First Mentality: You are patient, empathetic, and truly enjoy the process of helping individuals plan and enjoy their travels.
• Technical Agility: You can master complex software quickly, including Global Distribution Systems (GDS) and multi-channel communication platforms.
• Detail Oriented: You take pride in your work, ensuring that every booking and financial record is processed with 100% accuracy.
• Eagerness to Grow: While a background in tourism is a plus, it is not mandatory. We are looking for candidates who are quick learners and ready to dive into the travel sector with our full training program.

Benefits & Growth

• Competitive Compensation: A salary package designed to recognize your specialized language skills.
• Relocation Support: We provide a relocation package to assist international candidates in moving to the beautiful island of Malta.
• Health & Wellness: Comprehensive life and health insurance coverage for your peace of mind.
• Professional Advancement: Clear internal pathways for promotion and specialized training to help you grow within a global organization.
• Vibrant Culture: A supportive and diverse work environment located in a modern facility in central Mosta.
• Ongoing Training: Fully paid onboarding and continuous skill-building workshops to ensure your long-term success.