Italian Speaking Customer Advisor

*** This position is only for candidates in Malta. Applicants from abroad are not accepted***

We are actively seeking a fluent Italian speaker (C1+) to join our team as a Customer Advisor in Malta. This is a fantastic, full-time opportunity to support the operations of a major international car rental company. If you are already living legally in Malta and have a passion for customer service and problem-solving, we want to hear from you!

Your Contribution to the Project

You will serve as the crucial first point of contact, ensuring that our Italian-speaking clients experience seamless travel. Your work will directly support travellers globally, helping them manage their car rentals from the initial booking right through to vehicle drop-off.

Core Responsibilities:

• Communicate in Italian via phone, email, and live chat to assist customers.
• Manage Reservations: Expertly handle bookings, modifications, and cancellations for car rentals.
• Provide Detailed Information: Clearly explain pricing, vehicle availability, insurance options, and rental contract terms.
• Resolve Issues: Address customer complaints and complicated issues with professionalism and empathy, always striving for a positive outcome.
• Maintain Records: Accurately document all customer interactions while ensuring data confidentiality.
• Knowledge Base: Stay continuously updated on all car rental policies, promotions, and procedures to ensure advice is accurate.

What We Need From You

While previous experience is a benefit, it is not the most important factor—we value excellent communication and a strong customer focus above all else.

• Language Fluency: Fluent command of Italian (C1 or above) is mandatory for both speaking and writing.
• English: A good working knowledge of English is required for internal communication, training, and documentation.
• Location Requirement: You must be legally residing in Malta. This is an on-site role, and relocation assistance is not provided.
• Skills: Strong communication skills, a natural problem-solver, and a clear customer-oriented mindset.
• Adaptability: Basic computer literacy and a willingness to quickly learn new systems and procedures.
• Work Ethic: The ability to excel both independently and as a valued part of a dynamic team.
• Flexibility: Availability to work rotating shifts, including weekends and public holidays, as needed.

What We Offer You

Join a global company that invests in its people and provides a stimulating work environment in a prime location.

• Financial & Health: A competitive salary package supplemented with health and life insurance coverage.
• Development: Comprehensive, paid training and continuous professional development opportunities.
• Career Path: Clear paths for career progression and internal growth within the organization.
• Work Environment: A supportive, multicultural, and high-energy atmosphere.
• Benefits: Team events, employee recognition programs, and modern office facilities.
• Lifestyle: The chance to experience the high quality of life, sunshine, and culture Malta has to offer.

If you are eager to leverage your Italian language skills in a rewarding, long-term career in customer support, apply today!