German Speaking Customer Advisor (On-site in Porto)

Are you ready to leverage your language skills in one of Europe's most breathtaking coastal cities? We are looking for detail-oriented, customer-focused professionals to join our multicultural German-Speaking Banking Support Team in Porto, Portugal.

In this position, you will represent a leading international financial institution. Your daily focus will be people-first: resolving user questions, building customer trust, and delivering a smooth, high-quality banking experience for every caller.

Your Mission & Tasks

As a Banking Support Specialist, you will serve as a reliable liaison, ensuring international clients receive safe, premier assistance with their everyday banking activities.

• Client Consultations: Support users via phone and email with account management, digital banking portals, and general consumer financial services.
• Analytical Problem Solving: Identify client needs, untangle complex financial inquiries, and provide fast, effective solutions or route cases to specialized teams when necessary.
• Security & Compliance: Strictly follow global banking laws, data protection standards, and rigorous financial safety protocols during every client touchpoint.
• Information Management: Use sophisticated corporate software to keep meticulous client records and log precise transaction summaries.

Candidate Profile

We are searching for an adaptable, client-centric professional who can offer empathetic service while managing organized financial inquiries.

Minimum Requirements:

• Linguistic Proficiency: Near-native or fluent command of German (C1/C2 level), along with a professional working knowledge of English (B2 level) for corporate training and internal team communication.
• Interpersonal Strengths: Skilled at building rapport, maintaining a polished professional demeanor, and breaking down complicated financial concepts into easy-to-understand advice.
• Aptitude for Growth: A quick study who excels in fast-paced environments and is genuinely interested in mastering modern financial software and company protocols.
• Experience Baseline: No previous finance or customer service experience is required. We offer fully paid, expert onboarding training to set you up for long-term success.

Compensation, Perks & Workplace Culture

We offer a comprehensive benefits package engineered to support your professional growth and personal lifestyle in Portugal:

• Stable Earnings: A highly competitive monthly salary structure designed to provide a comfortable and secure standard of living in Porto.
• Immediate Protection: Full corporate medical and life insurance coverage starting from your very first day on the job.
• Career Acceleration: Clear internal promotion paths; most of our Team Leads and Quality Assurance Specialists were promoted directly from this role.
• State-of-the-Art Workspace: Work out of a modern, high-tech campus equipped with advanced technology and collaborative workspaces.
• Community Culture: Become part of a diverse, global team with access to company sports leagues, regular social events, and language exchange circles.

End-to-End Relocation Framework

If you are moving to Porto from another country, we guarantee a smooth arrival experience with a complete relocation package:

• Company-Provided Housing: Step right into a private bedroom within a premium, company-maintained apartment starting from the day you land.
• Travel Reimbursement: 100% of your initial flight costs to Porto will be fully paid back by the company.
• Administrative Support: Direct, hands-on help from our local onboarding team to secure your Portuguese tax number (NIF) and social security setup completely stress-free.

How to Apply

If you are enthusiastic about blending a fulfilling financial career with an incredible coastal lifestyle, click Apply Now and upload your current CV (written in English)!