Czech & German Speaking Customer (Hybrid)

A premier global leader in the commercial transport and heavy-duty trucking industry is seeking a dedicated Customer Support Specialist. In the world of international logistics, minimizing downtime is everything. In this role, you will serve as the critical link between cutting-edge automotive technology and the global businesses that keep supply chains moving.

Based in the vibrant city of Ghent, you will represent a world-renowned engineering brand, ensuring fleet operators across Europe receive premium support.

The Role: Maximizing Fleet Uptime

This position goes far beyond standard customer service. You will provide technical guidance and tailored problem-solving strategies for commercial fleet managers and repair centers throughout Europe.

Key Responsibilities

• Hybrid Flexibility: Maintain an excellent work-life balance with a schedule consisting of four days in our state-of-the-art Ghent office and one day working remotely.
• High-Caliber Communication: Manage critical inbound inquiries via phone and digital channels, upholding the brand's core values of safety and dependability.
• Analytical Problem Solving: Investigate intricate service dilemmas to deliver effective, timely resolutions for our commercial partners.
• Cross-Functional Collaboration: Partner with Sales, Logistics, and Engineering departments to ensure operational alignment and data accuracy.
• Comprehensive Training: Benefit from fully funded professional onboarding. A technical or mechanical background is not required—we provide all the training necessary to transform you into an industry expert.

Candidate Profile: Linguistic Excellence & Resilience

We are hunting for dynamic professionals who thrive in fast-paced, multicultural environments.

Requirements

• Language Proficiency: Complete fluency (native or near-native mastery) in both Czech and German is essential.
• English Skills: A solid professional command of English (minimum B2 level) is required for internal documentation and corporate meetings.
• Composure: The ability to remain poised, professional, and courteous during high-pressure situations.
• Technical Aptitude: Comfort navigating multiple software platforms and digital tools simultaneously.
• Availability: Flexibility to work within a 24/7 rotating shift framework to ensure continuous support for our global clientele.

Compensation & Premium Benefits

To reward your specialized linguistic and technical capabilities, we offer a highly competitive remuneration package:

• Competitive Salary: A top-tier base pay that ranks among the best in the sector.
• Comprehensive Insurance: Premium private medical and life insurance coverage for you and your dependents.
• Relocation Assistance: To ease your transition to Belgium, we provide a fully furnished apartment in Ghent completely free for your first month while you search for permanent housing.
• Professional Development: Structured advancement pathways into leadership positions or specialized technical tracks.
• Predictable Scheduling: Full-time shift schedules are organized well in advance, allowing you to easily plan and enjoy your personal time.