German Speaking Customer Advisor (on-site)

Do you have a strong command of the German language and a talent for professional client relations? We are looking for energetic, solutions-focused people to join our Premier Online Retail Division in the prestigious coastal area of Umhlanga, South Africa.

In this role, you will be the main link for a world-famous e-commerce leader, managing a top-tier experience for the German-speaking (DACH) market. This is a great chance to build an international career in one of South Africa's most advanced tech hubs.

Your Mission: Creating Retail Solutions

Working full-time at our modern Umhlanga headquarters, you will join a high-performing international team. We provide expert training to make sure you succeed, whether you are experienced or just starting out.

• Communication Mastery: Handle complex questions via phone, email, and live chat regarding global shipping, logistics, and digital payments.
• Quick Problem-Solving: Solve issues on the first contact by breaking down problems in real-time to keep customer satisfaction high.
• Product Knowledge: Stay updated on retail trends and platform changes to provide expert advice to customers.
• Record Keeping: Maintain careful notes in the company system to help improve the overall customer journey.
• Brand Ambassador: Act as the professional face of a famous global brand, staying empathetic and professional in every conversation.

Who We Are Looking For: Resourceful & Tech-Savvy

We want smart communicators who can navigate digital systems with speed and accuracy.

• Language Skills: Professional fluency in both German (B2) and English (B2), with excellent speaking and writing skills.
• Education: A High School/Grade 12 certificate or equivalent.
• Background: Experience in luxury hotels, retail management, or business is a plus, but a positive and proactive attitude is most important.
• Computer Skills: Comfortable using different software programs and analytical tools at the same time.
• Soft Skills: High emotional intelligence, great listening skills, and the maturity to work well in a fast-paced environment.

Relocation Support

We have created a smooth moving plan to help you start your new life on the KwaZulu-Natal coast:

• Travel: We pay for your one-way flight to Durban.
• Initial Housing: 20 days of premium, furnished accommodation when you arrive.
• Legal Help: Full support with work permits and legal papers for eligible international candidates.

Pay & Total Wellbeing

We value your language skills and offer a strong benefits package for long-term security.

• Great Salary: A market-leading base pay plus extra language allowances and performance bonuses.
• Full Insurance: Health and Life Insurance for all permanent staff.
• Career Growth: Clear paths for promotion, leadership training, and chances to move within our global network.
• The Umhlanga Lifestyle: Work in a high-tech area just minutes away from beautiful beaches and the world-class Gateway shopping district.