French Speaking Customer Advisor (on-site)

Are you ready to join the fintech revolution? We are looking for French-speaking Customer Success Advisors to join our top team in Lisbon. You will be the main point of contact for people using digital payments, making sure every transaction is smooth and every account stays safe. If you enjoy a fast-paced environment and want a career in finance, this is your chance to succeed in one of Europe's most exciting cities.

Your Impact & Responsibilities

• User Support: Help French-speaking clients with questions about digital wallets, payment processing, and their accounts.
• Tech Troubleshooting: Identify and fix platform issues, making complex financial tools easy for customers to use.
• Data Security: Follow strict safety rules to keep financial data private and prevent fraud.
• Global Teamwork: Use your English skills to work with international teams and stay updated on the latest fintech trends.
• Improving the Experience: Provide feedback and ideas to help our developers make the platform even better for users.

What You Bring

• Language Skills: You speak and write French perfectly (native or near-native) and have a solid B2 level in English.
• Desire to Learn: You don't need previous experience to apply. We want motivated people who are passionate about learning the industry.
• Tech Literacy: You are comfortable using different software systems and digital financial tools.
• Professionalism: You can handle sensitive financial topics with patience and a focus on finding solutions.

Pay & Rewards

We offer a full package designed to help you succeed:

• Base Salary: €930 gross per month, paid 14 times per year.
• Attendance Bonus: An extra €65 monthly allowance for being reliable and on time.
• Meal Stipend: €7.63 per day worked, provided on a meal card.
• Career Growth: Clear paths to move into management, training, or specialized technical positions.

Relocation Support (For People Moving to Lisbon)

• Stress-Free Housing: Move into a private room in a shared, company-provided apartment.
• Easy Move: We will pay you back for your flight and give you hands-on help with your Portuguese tax (NIF) and social security paperwork.

Living the Lisbon Dream

Lisbon is the perfect place for anyone who wants a great balance of work and fun. From historic neighborhoods to trendy rooftop bars, there is always something to do. You can spend your weekends at the beach or enjoying amazing local food while working in a supportive, international office.