German Speaking Customer Advisor (on-site)

Are you a German speaker who loves helping people? We are looking for enthusiastic individuals to join our team in the lively city of Sofia. In this role, you will be the voice of a world-famous corporate travel platform, ensuring business travelers get where they need to go with ease and confidence.

As a Customer Advisor, you are a problem solver and a travel assistant. You will handle questions from corporate clients regarding their travel plans, providing high-quality support in both German and English.

Your Responsibilities

• Customer Support: Handle incoming requests via phone, email, and chat from German-speaking business travelers.
• Travel Booking: Assist clients with bookings, cancellations, and changes to flights, hotels, and car rentals.
• Software Navigation: Use travel software and internal databases to find and provide accurate information.
• Problem Solving: Fix travel-related issues (like delays or schedule changes) to keep the client's journey smooth.
• Professional Service: Maintain a friendly, helpful, and professional attitude to uphold premium service standards.

What We Are Looking For

• Language Skills: Native or fluent German (C1/C2 level) and an upper-intermediate level of English (B2 level).
• Communication: Excellent written and verbal communication skills with a professional tone.
• Tech-Savvy: Comfortable using multiple computer screens and learning new software quickly.
• Resilience: Ability to stay calm under pressure and handle difficult travel situations.
• Experience: No previous customer service or travel experience is required! We provide full training to help you succeed.

What We Offer

• Financial: A competitive monthly salary plus performance-based bonuses.
• Health & Security: Comprehensive private health insurance and life insurance starting on day one.
• Career Growth: Clear opportunities to move up into Team Lead, Quality Assurance, or Trainer roles.
• Wellness Perks: Food vouchers, sports card subsidies (Multisport), and office relaxation zones.
• Work Environment: A multicultural office atmosphere with regular team-building events and fun days.

Relocation Support (Moving to Sofia)

• Travel: Reimbursement for your plane ticket to Sofia.
• Housing: An initial hotel stay provided while you look for your new home.
• Paperwork Help: Full assistance with local administrative tasks (getting ID cards, setting up bank accounts, etc.).