German Speaking Customer Service Representative (Hybrid)

Location: Munich (Hybrid – Office-based with flexible home office options)

Position Type: Full-time, Permanent

Experience: Minimum 1 year of relevant experience

Compensation: €45,000 - €50,000 Base + up to €12,000 Bonus

About the Opportunity

Join a fast-growing, global fintech and financial services leader dedicated to helping businesses simplify secure payments and master expense management. Backed by the robust footprint of over 10,000 international employees and a US headquarters, our Munich office retains the agile, collaborative, and rewarding spirit of a close-knit startup.

In this high-impact role, you will be one half of a strategic, two-person team in Munich. This position offers exceptional visibility to leadership and extensive cross-functional exposure across Sales, Compliance, and Operations—making you a vital driver of both client satisfaction and localized growth.

Key Responsibilities

• Relationship Management: Serve as the trusted first point of contact for dealers and their clients, building long-term relationships through exceptional service delivery.
• Cross-Functional Collaboration: Partner closely with Sales, Operations, and Compliance teams to guarantee seamless trade processing and rapid issue resolution.
• Customer Enablement: Empower clients by training them on our digital tools, encouraging platform adoption to maximize their autonomy and operational security.
• Operational Excellence: Monitor, track, and report on open trades requiring wire instructions, proactively escalating potential non-settlements to management.
• Financial & CRM Administration: Support healthy cash flow by managing the timely collection of open receivables, and maintain immaculate client records within Salesforce.
• Compliance & Escalations: Independently resolve minor customer grievances and manage key compliance inquiries (GDPR, CASS) alongside internal teams and banking partners.

Ideal Candidate Profile

Must-Haves:

• Languages: Native-level fluency in German (C2) and professional proficiency in English (C1) are strictly required.
• Experience: 1+ years of proven success in client support, account management, or a similar high-touch customer-facing environment.
• Technical Aptitude: Strong computer literacy, including advanced comfort with MS Excel, Outlook, and the broader MS Office suite.
• Work Style: A flexible, committed professional who thrives on direct client interaction and cross-departmental teamwork.
• Location: Based in Munich with the ability to commute to the office regularly (please note: this is a hybrid role, fully remote work is not available).

Nice-to-Haves:

• Prior experience within banking, fintech, or corporate financial services.
• Hands-on familiarity with Salesforce or equivalent CRM platforms.

What We Offer

• Attractive Compensation: A competitive package featuring a €45,000 - €50,000 base salary, complemented by a €12,000 annual bonus (distributed at €1,000 monthly, tied to sales team commercial milestones).
• High Visibility & Impact: Benefit from direct exposure to leadership and hold a highly influential voice within a focused, collaborative local team.
• Work-Life Balance: 25 days of annual leave, predictable standard business hours, zero travel requirements, and flexible hybrid working arrangements.
• Professional Growth: Gain deep insights into complex fintech workflows, international operations, and compliance standards.
• Modern Workspace: Work with a cutting-edge tool stack in a forward-thinking global company, right in the heart of Munich.