Russian Speaking Customer Advisor (on-site)

• Geographic Constraint: Strictly limited to individuals who already hold legal residency and are living in Portugal. International applicants or those needing visa assistance will not be considered.
• Work Location: Lisbon (On-site at a modern corporate campus).

About the Role

Are you looking to advance your career path within a vibrant, multicultural business hub in Lisbon? We are searching for motivated Russian-speaking Customer Support Representatives to integrate into an international department backing a world-leading social media network. Acting as a primary contact for platform members, you will assist in fostering a digital space that is protected, reliable, and highly interactive.

Everyday Responsibilities

In this position, you will protect online communities and champion exceptional user care through the following duties:

• Inbound Assistance: Provide top-tier service to Russian-speaking users via web chat and email channels, addressing issues related to profile recovery, account privacy, and core application tools.
• Technical Troubleshooting: Investigate and resolve software glitches to deliver a smooth, uninterrupted user experience.
• Guideline Education: Inform and advise platform users on community standards and safety protocols, helping to maintain a civil and inviting online space.
• Performance Standards: Regularly meet daily quantitative and qualitative metrics while maintaining an understanding, professional attitude.

Ideal Candidate Profile

We prioritize personal potential and cultural fit over niche technical experience. If you are driven to succeed, our fully compensated onboarding track will provide all the tools you need.

Requirements

• Language Proficiency: Native or near-native fluency in Russian, complemented by a confident working command of English (minimum B2 level) to independently follow internal training modules and corporate updates.
• Right to Work: Candidates must possess a valid Portuguese Residence Permit (Título de Residência), a formal Refugee Card, or an EU passport.
• Prior Background: Previous employment in guest relations, customer service, or hospitality is valued but completely voluntary.
• Schedule Adaptability: The flexibility to thrive in a fast-moving office environment and adapt to changing, rotating shift rosters.

Compensation & Work Schedule

• Gross Compensation: €1,237 monthly (paid on a standard 12-month calendar cycle).
• Weekly Obligation: A steady 40-hour work week divided across 5 operational days.
• Shift Structure: 8 daily working hours paired with a 1-hour unpaid midday break.
• Operating Hours: Rotating shift configurations spanning Monday through Sunday, scheduled anytime between 07:00 AM and 00:00 AM (Midnight).

Corporate Benefits & Culture

• Internal Advancement: Defined pathways for professional growth; we consistently promote frontline staff into specialized roles like Subject Matter Experts, Corporate Coaches, and Team Managers.
• Healthcare & Wellness: Complete private medical insurance active from day one, along with accessible physical and mental well-being tools.
• International Workspace: Perform your duties in a high-tech corporate office alongside a diverse team originating from more than 50 different countries.
• Lifestyle Perks: Complimentary Portuguese language training, company-backed athletic leagues, group surfing outings, and frequent staff social events.
• Job Security: The peace of mind that comes with stable employment on behalf of one of the most prominent and influential brands in the global tech sector.