German-Speaking Customer Advisor (Hybrid)

Job Title: German-Speaking Customer Support Specialist

Location & Workplace: Bucharest, Romania (Hybrid: 3 days on-site near Eroii Revoluției / 2 days WFH)

Language Requirements: Fluent German (C1/C2) and Professional English (B2+)

Schedule & Hours: Monday to Friday, 09:00 – 18:00

Contract Type: Permanent, Full-Time

Compensation: 5,969 RON Total Net Guaranteed Monthly (5,569 RON Net Base + 400 RON Net Utility/Commute Allowance) + Pluxee Daily Meal Vouchers (25 RON/day) + Performance Bonuses & Sales Incentives

About the Position

We are seeking a service-oriented, fluent German speaker to anchor our customer support operations in Bucharest. In this permanent, full-time capacity, you will serve as the primary voice of our brand for our German-speaking audience, resolving queries with empathy, expertise, and precision. Step into a vibrant, multinational workplace in the heart of Europe where you can guide international clients through cutting-edge solutions and cultivate a thriving global career.

Primary Responsibilities

• Omnichannel Assistance: Deliver polished, empathetic, and fluent German support across telephone calls, emails, and live web chat channels.

• Efficient Problem-Solving: Swiftly diagnose customer inquiries to provide accurate, comprehensive, first-contact resolutions and technical troubleshooting.

• Accurate Documentation: Log all client touchpoints, case resolutions, and detailed notes into our centralized CRM with meticulous care.

• Cross-Functional Collaboration: Work hand-in-hand with internal tech units and tier-2 escalation teams to resolve complex or sensitive cases seamlessly.

• Value-Driven Recommendations: Spot organic opportunities to introduce helpful product updates and alternative solutions that truly benefit the user.

• Continuous Learning: Stay up-to-date with evolving company policies, software platforms, and newly launched product features through ongoing training.

Candidate Expectations

Core Qualifications:

• Language Fluency: Mastery of German (C1/C2) for flawless client interactions, supplemented by strong professional English (B2+) for internal alignment and software use.

• Interpersonal Skills: Outstanding active listening, high emotional intelligence, and clear, professional written and verbal articulation.

• Tech Savviness: Comfortable navigating Microsoft Office applications and quickly mastering proprietary CRM tools and corporate software.

• Resilient Mindset: A patient, calm, and analytical approach to troubleshooting high-pressure situations, backed by strong deductive reasoning.

• Commute Readiness: Fully prepared and able to work from our contemporary Eroii Revoluției office three days per week.

Training & Onboarding

• Duration: A comprehensive, fully supported 1-week orientation program commencing on day one.

• Daily Schedule: Monday through Friday, 10:00 to 17:00.

• Curriculum: Led by expert corporate trainers, covering system navigation, product architecture, communication guidelines, and realistic simulations.

Remuneration & Financial Benefits

• Guaranteed Pay & Stipends: 5,969 RON total net guaranteed monthly income, broken down into a 5,569 RON net base salary plus a 400 RON net monthly allowance covering home-office utilities and commuting costs.

• Daily Meal Vouchers: 25 RON per active workday loaded onto a Pluxee card for local dining options.

• Performance & Sales Incentives: Regular financial bonuses driven by CSAT goals and core operational KPIs, plus commissions earned on successful cross-sells and product upgrades.

• Overtime Pay: A generous 25% hourly pay increase for any authorized overtime or weekend shifts.

Perks & Environment

• Paid Time Off: 21 days of fully paid annual leave per calendar year to maintain a healthy work-life harmony.

• Private Healthcare: Full private medical coverage supplied by Medicover Clinique.

• Prime Location: A modern office setting positioned right next to major transport links and the Eroii Revoluției metro station.

• Balanced Routine: An ideal hybrid structure merging collaborative in-office teamwork with focused remote workdays.

• Career Mobility: Clear-cut internal advancement pathways toward roles such as QA Specialist, Team Leader, Corporate Trainer, or Account Manager.