German Speaking Customer Advisor (On-site in Braga)

Are you ready to kickstart your career with a global leader in digital information? We are looking for a German-Speaking Customer Advisor to join our Directory Platforms team in a city famous for its history and burgeoning tech scene.

This is a 100% on-site position based in our state-of-the-art Braga office. We are seeking detail-oriented professionals who take pride in helping others and thrive within a structured, high-standard corporate environment.

Your Impact as a Customer Advisor

In this role, you will serve as a specialist for our German-speaking user base, ensuring the precision and quality of our international directory data. You will be essential in helping businesses manage and optimize their digital presence.

Your Primary Duties:

• User Consultation: Guide German-speaking clients through account configurations and platform functionalities via phone and email.
• Data Integrity: Conduct meticulous audits and verifications of business listings to maintain a reliable global database.
• Technical Support: Efficiently troubleshoot and resolve user concerns regarding platform accessibility or listing visibility.
• Service Excellence: Uphold premium professional standards across every client interaction.
• Strategic Feedback: Collaborate with your team to identify emerging user trends and propose platform enhancements.

Candidate Profile

We are looking for patient, precise, and collaborative individuals who are comfortable navigating digital ecosystems.

• Linguistic Skills: Near-native fluency in German (written and verbal) is required, along with a minimum of B2-level English for internal communication and training.
• Location & Residency: You must currently reside in or near Braga, Portugal, and be able to commute to the office daily. Please note: Relocation assistance is not provided for this specific role.
• Technical Literacy: Proficiency in using CRM systems and standard web-based tools.
• Professional Background: Experience in customer support or data entry is an asset, but we are eager to train motivated entry-level candidates.
• Core Mindset: A focus on accuracy, patience, and a team-oriented approach to problem-solving.

Compensation & Career Evolution

We invest in our team members through a robust rewards package and a supportive office culture:

• Competitive Salary: A compensation package that recognizes your specialized German language expertise.
• Health & Security: Comprehensive private health and life insurance coverage from the start.
• Professional Growth: Clear, transparent pathways to advance into leadership, coaching, or quality assurance roles.
• Daily Incentives: A monthly meal allowance and a modern workspace featuring dedicated relaxation zones and snacks.
• Expert Training: Fully paid, comprehensive onboarding to ensure you have the skills to succeed from day one.

Why Braga?

Our office is located in one of Portugal's most dynamic cities, offering a perfect mix of ancient heritage and modern innovation. Working on-site allows you to foster genuine professional connections and enjoy a high quality of life in a collaborative, high-energy atmosphere.