Slovenian Speaking Customer Advisor (On-site in Sofia)

Are you an adept communicator who shines in a fast-paced, international environment? We are looking for a Slovenian-Speaking Customer Advisor to join our elite team in the heart of Sofia. In this role, you will support a global leader in the consumer goods and logistics sector, focusing on precision, excellence, and high-quality service delivery.

This is a premier opportunity to launch or advance your career in a vibrant European capital while working on a globally recognized project.

Your Mission and Impact

As a Customer Advisor, you will serve as the essential link to our Slovenian-speaking market. Your goal is to provide seamless support and uphold the prestigious standards of our partner's brand.

Key Responsibilities:

• Multichannel Support: Manage customer inquiries via phone, email, and live chat in Slovenian.
• Effective Problem Solving: Address questions regarding product availability, order tracking, and account management.
• Quality Assurance: Ensure every interaction hits specific KPIs and maintains high-quality benchmarks.
• Data Management: Accurately document all customer interactions in our CRM to help refine service delivery.
• Team Collaboration: Partner with international colleagues and team leads to resolve complex cases efficiently.

Who You Are

We value professionalism, empathy, and a proactive "can-do" attitude. To succeed, you should bring:

• Linguistic Skills: Native or near-native fluency in Slovenian (written and verbal).
• English Proficiency: At least B2 level English to navigate internal systems and communicate with the global team.
• Technical Savvy: Comfort using various software, CRM tools, and MS Office.
• Communication Style: A natural ability to build rapport and explain complex information clearly.
• Location: Readiness to work on-site in our modern Sofia office.

Why Choose Sofia?

Sofia is one of Europe's fastest-growing tech hubs, offering a unique blend of rich history, a buzzing social scene, and proximity to stunning mountains—all while maintaining a very affordable cost of living.

Comprehensive Relocation Package (for international moves):

• Travel: We will handle your flight arrangements to Sofia.
• Housing: Initial accommodation provided to help you settle in comfortably.
• Local Support: Dedicated guidance on administrative procedures and "finding your feet" in Bulgaria.

Benefits & Professional Growth

• Competitive Compensation: An attractive monthly salary supplemented by performance-based bonuses.
• Health & Security: Comprehensive private medical and life insurance starting from day one.
• Career Pathways: Clear internal promotion tracks into Quality Assurance, Training, or Team Lead roles.
• Wellness Perks: A Multisport card for gym and pool access, plus regular team-building events.
• Modern Workspace: A high-energy, multicultural office featuring "chill-out" zones and state-of-the-art amenities.

About the Project

This role supports a prestigious global project (JTI) within the fast-moving consumer goods industry. You will represent a market leader known for its innovation and deep commitment to employee development.