Dutch Speaking Customer Advisor (Remote in Portugal)

Are you a disciplined problem-solver with a sharp eye for detail? We are looking for fluent Dutch speakers to join a specialized team representing a global leader in online payment solutions.

This is a 100% remote role based in Portugal. Whether you prefer the quiet of the Algarve or the energy of Lisbon, you will have the freedom to work from anywhere in the country as you help manage and secure global digital transactions.

As a brand ambassador for a top fintech company, you will provide high-level support within a fast-paced digital environment. Your goal is to ensure every user receives clear, professional, and effective guidance.

• Multi-Channel Support: Provide fast and accurate solutions via phone, email, and live chat.
• Problem Solving: Manage complex inquiries regarding account security, payment processing, and transaction history.
• Technical Guidance: Help users navigate the platform and mobile app with clear, easy-to-follow instructions.
• Security & Integrity: Handle sensitive issues like refunds, billing errors, and fraud prevention with total discretion.
• Case Management: Maintain detailed records and escalate high-priority financial cases to the right departments when necessary.
• Expert Knowledge: Stay up to date on the latest platform features and international financial rules.

What We're Looking For

We need high-performing professionals who can manage a virtual office while maintaining world-class service standards.

• Language Skills: Native or near-native Dutch (C1) and professional English (B2) for global team collaboration.
• Location: You must currently live in Portugal (or be ready to relocate) and have a valid EU work permit.
• Self-Management: The ability to work independently with strong organization and time-management skills.
• Communication: Excellent verbal and written skills, with a focus on analytical thinking.
• Tech Savvy: Comfortable using digital financial tools and navigating the online economy.

Benefits of the Role

We provide the equipment and the training; you provide the talent.

• Total Flexibility: A permanent work-from-home model anywhere in Portugal.
• Tech Kit: We ship a full professional hardware setup—including a laptop and headset—directly to you.
• Competitive Pay: A reliable base salary plus monthly performance bonuses.
• Full Coverage: Private health and life insurance from your very first day.
• Career Growth: Ongoing coaching and clear paths to move into leadership or specialized roles.

Relocation Support (For International Candidates)

If you are moving to Portugal to join us, we make the transition easy:

• Flight Support: Organized and paid airfare to Portugal.
• Initial Housing: Temporary accommodation to help you settle in while you find your permanent home.

Why Apply?

This is a top-tier opportunity to build a career in fintech while enjoying a flexible, remote lifestyle. Join a global company that values your growth and provides everything you need to succeed from home.