Croatian Speaking Customer Agent in Greece - with 3 Months of Hotel Provided

*** This position is based in Greece only***

Are you a proactive communicator with a passion for the travel industry? We are seeking fluent Croatian speakers to join an elite global support network headquartered in Athens. This isn't just a job; it's an opportunity to build a Mediterranean-based career while representing a world-leading travel brand.

The Vision: Architect of the Traveler Experience

In this role, you serve as a strategic problem-solver. You are the expert navigator who steps in when travel logistics become complex, ensuring every guest enjoys a flawless journey from start to finish.

Operational Responsibilities

• Bilingual Facilitation: Act as the primary liaison for Croatian-speaking guests and a worldwide network of hospitality partners.
• Logistics Management: Execute high-priority reservation changes, custom requests, and urgent cancellations with total precision.
• Professional Mediation: Resolve intricate disputes regarding property stays, check-in hurdles, and financial transactions.
• Systems Mastery: Utilize advanced CRM tools to manage data and optimize the end-to-end customer journey.
• Brand Integrity: Maintain the high service standards of a prestigious global travel icon.

Who We Are Looking For: Analytical & Empathetic

We prioritize candidates who can balance technical logic with a high level of emotional intelligence.

• Linguistic Skills: Native or near-native mastery of Croatian plus professional English (B2 level or higher).
• Problem-Solving DNA: The ability to handle complex issues with empathy, authority, and efficiency.
• Digital Savvy: Comfort working across multiple software platforms and high-tech environments.
• Career Drive: No previous travel experience is required; we offer fully paid, elite professional training.
• Reliability: Commitment to a full-time, 40-hour weekly schedule involving rotational shifts.

Relocation & The Modern Workspace

We provide a comprehensive "Soft Landing" package to ensure your move to Greece is effortless:

• Travel & Housing: Fully sponsored flight to Athens and three months of company-paid hotel accommodation upon arrival.
• Bureaucracy Support: A dedicated concierge team to help you secure your Greek Tax ID (AFM), Social Security (AMKA), and local bank account.
• Location Flexibility: After a 90-day onboarding period in our Athens office, you gain the freedom to work remotely from any location in Greece.

Total Rewards & Perks

Our compensation philosophy is designed to reward your impact and support your lifestyle:

• Joining Bonus: A €1,200 signing incentive to welcome you to the team.
• Annual Earnings: Competitive base pay with performance bonuses. Following Greek labor laws, you will receive 14 salaries per year.
• Premium Insurance: Private medical coverage, life insurance, and a dedicated corporate pension plan.
• Career Velocity: Clear internal promotion tracks into Management, Quality Assurance, or Corporate Training.
• Culture: A high-energy, multicultural office environment featuring state-of-the-art facilities.