Italian Speaking Customer Advisor (On-site in Lisbon)

Are you fluent in Italian and ready to trade your daily routine for the sun-drenched hills and Atlantic breezes of Lisbon? We are looking for enthusiastic, people-oriented professionals to join our elite international team.

In this role, you will lead a high-profile project for a world-leading search engine. As a digital navigator, you will help millions of users master the online world while you immerse yourself in the culture of one of Europe's most iconic coastal capitals.

The Opportunity: Architecting User Excellence

As a Customer Advisor, you are more than just support; you are the main link for the Italian-speaking community. Your goal is to provide fast, high-quality solutions to ensure every user gets the most out of the world's most powerful search ecosystem.

• Multichannel Engagement: Handle high-level interactions via phone, email, and live chat to solve questions about platform features and digital setups.
• Technical Troubleshooting: Act as a specialist to identify and fix account issues or technical glitches with precision.
• User Optimization: Guide users on how to navigate the platform effectively and provide feedback to engineering teams to help the product grow.
• Professional Standards: Keep up the prestige of a global leader by meeting high quality goals and performance targets.

Who We Are Looking For: Analytical & Empathetic

We value raw potential and great people skills. We provide a full professional academy to make sure you are an expert from day one.

• Language Skills: Native or near-native mastery of Italian is required, plus strong English (B2) for working with your global team.
• Communication Mastery: You can turn complex digital ideas into simple, professional, and helpful advice.
• Tech Curiosity: A real interest in how search engines work and a high comfort level using various digital platforms.
• Operational Agility: A proactive, "can-do" attitude and the ability to succeed in a high-energy, multicultural environment.

Pay & Lifestyle Benefits

We offer a stable financial and support framework so you can enjoy the Lisbon lifestyle with peace of mind:

• Guaranteed Salary: A base salary of €1,000 gross/month, paid 14 times per year (includes mandatory summer and Christmas bonuses).
• Performance Bonuses: Monthly bonuses of up to €120 based on your excellence on the job.
• Meal Allowance: €7.63 per working day, provided on a convenient meal card.
• Full Protection: Comprehensive private health and life insurance starting from your first day.
• Relocation Support: For those moving from abroad, we provide a private room in a high-quality company apartment and help with all local paperwork (NIF and Social Security).

Operational Structure & Culture

• Work Week: A steady 40-hour professional commitment.
• Shift Framework: Rotating shifts Monday to Sunday, between 08:00 and 20:00 (ensuring your evenings are free for Lisbon's social life).
• The Hub: 100% on-site at our modern, high-tech headquarters in the heart of the city.
• Career Growth: We prioritize promoting our own; we offer clear paths into Management, Quality Assurance, or Training roles.