Russian Speaking Customer Advisor (on-site)

This position is strictly limited to individuals currently residing in Portugal. We cannot process applications from candidates located abroad or provide sponsorship for work visas.

About the Role

Looking to take the next step in your career within a vibrant, multicultural business hub in Lisbon? We are hiring motivated Russian-speaking Support Consultants to represent a leading international social media brand. In this position, you will assist a worldwide user base, playing a key role in keeping the online platform secure, reliable, and user-friendly.

Core Responsibilities

As a Support Consultant, you will deliver exceptional customer care and enforce community rules by carrying out the following duties:

• User Assistance: Manage incoming email and chat inquiries from Russian-fluent members regarding privacy configurations, account restoration, and general application tools.
• Technical Support: Diagnose and resolve platform bugs and technical errors to optimize the overall user journey.
• Policy Education: Inform users about platform safety guidelines and community standards to help build a safe and positive digital environment.
• Quality Excellence: Consistently hit team productivity and quality benchmarks by delivering fast, courteous, and professional support.

Required Experience & Profile

We prioritize ambition and core potential over years of specialized technical experience. All required skills will be taught through a fully compensated, in-depth training program.

Qualifications

• Language Proficiency: Complete fluency in Russian, alongside solid upper-intermediate English skills (minimum B2 level) for corporate communications and internal training.
• Work Authorization: Must hold valid legal permission to work in Portugal, such as a Portuguese Residence Permit (Título de Residência), an EU passport, or official Refugee Status.
• Background: Open to candidates from all professional fields; experience in hospitality or customer care is a plus, but not mandatory.
• Work Flexibility: Adaptability to work variable shift schedules within a fast-moving, team-oriented setting.

Compensation & Shift Schedule

• Base Salary: €1,237 gross monthly (issued over a standard 12-month annual pay structure).
• Schedule: Full-time (40 hours per week across 5 working days).
• Daily Hours: 8-hour daily shifts, plus an unpaid 1-hour lunch period.
• Operational Window: Rotating schedules spanning Monday through Sunday, operating between 07:00 AM and 00:00 (Midnight).

Benefits & Workplace Culture

• Career Advancement: Clear internal mobility tracks, with opportunities to advance into roles such as Team Manager, Corporate Trainer, or Quality Assurance Specialist.
• Health Coverage: Full private health insurance active from day one, along with specialized employee wellness programs.
• Modern Office: Work in a state-of-the-art office alongside a highly international team representing over 50 nations.
• Perks & Activities: Complimentary local language lessons, company-sponsored surfing sessions, sports groups, and regular team gatherings.
• Stability: The security of a reliable position backed by a globally recognized technology leader.